Dairy Queen Grill & Chill — Restaurant in Stillwater

We went at 8:13 p.m. on September 5th, 2020. We ordered a peanut buster parfait, a twist cone and a bottle of water. The young man taking our order confirmed back what we ordered and we waited to pull up to the drive-up window. We paid and then received the twist cone. As we waited for the peanut buster parfait I observed the young lady holding a spoon and straws wrapped in a napkin. We waited a few minutes for the parfait and the entire time she was rubbing the end of the spoon with her rubber glove covered hand that she was wearing to protect herself from Covid. Surely that won't be the spoon she hands me but I was wrong and she did along with my parfait. I asked for a clean spoon and received that quickly and the window closed. I had not received the bottle of water yet. We tried to get their attention but the entire time of this transaction we witnessed 5 young people slapping and hitting each other with their hands and other things in the store. After honking 2 times to get their attention, taking near a minute to get their attention, they opened the window all the find out the bottle of water wasn't on my order even though they confirmed it. There's a time and a place for this and the workplace when dealing directly with the public is not it. There were ten cars at least in line behind us so it wasn't because the place was slow and they were bored. We will go...

I ordered a blizzard expecting it to be served to me nice and thick (and upside down for minutes a second or two) as advertised on TV. Instead I was served a poorly mixed soupy blizzard that I could suck through a straw. When I asked if they serve thick blizzards that could be turned upside down the server indicated they do not offer those blizzards (ay the Dairy Queen on 36) in Stillwater. This was about 7:00pm on Friday, September 25, 2015. It seemed everybody in the store was new and inexperienced. There was plenty of help, however, most were standing around trying to figure out what they were supposed to be doing. If there was manager or supervisor on site Friday evening, they were not doing their job. The young new employees deserve a better work learning environment.

Two thumbs down for the new Dairy Queen on Highway 36 in Stillwater - we (Stillwater) deserve better. I like Dairy Queen, however, this one has a long was to go to measure up to typical Dairy Queen Standards.

Gary Summerville,...

Drive thru service is horrible. When taking the order, they rush, and then when you get the order it is wrong. When questioning the order, they assure the items are in the bottom of the bag and are VERY rude. I left line as there was many cars behind me. I pulled over to check the bag and sure enough they were not there. Additionally, the ice cream was soft and melted and dripping down the cups. The manager also had poor customer service and was very confrontational and argumentative.. Reading the comments from other customers at this location and the feed back/reply from from DQ, it is clear this is acceptable at this location. I have never had issues with any other DQ, but the customer service at this particular location is unacceptable. I have experienced similar rude behavior from this staff previously, but after today, I will not return to this location. DQ corporate, I strongly think you should visit on-site and consider retraining this team...