Chili's Grill & Bar — Restaurant in Stockbridge

In over thirty years of dining experiences, our recent dinner at this Chili's location was the worst encounter we have ever had.

Upon our arrival, the restaurant was not busy but had multiple customers. We waited roughly five minutes and a very gracious hostess seated us in the bar area at a booth. We were told our waitresses name and that she would be with us shortly. Roughly twenty minutes passed, and the hostess once again stopped and asked if we had been waited on. When we said no the hostess took our orders and brought our drinks to the table.

We waited and never did see the hostess or our waitress come by our table. Other tables were seated and served, but we sat unattended. Finally, one hour and twenty-nine minutes after placing our order and over two hours after our arrival our food was rudely placed on the table without a word being uttered or eye contact being made. Honestly, at this point despite trying to get a server's attention, we would have left but did not want to go without paying for our drink order.

Our food was dry, cold and stale tasting. I ordered the Buffalo Blue Chicken Crispers while my wife ordered the Margarita Chicken. My order was served with two orders of fries but was supposed to come with fries and corn on the cob. Again, we could not seem to get the attention of any of the servers working the area tables to ask or to request a refill of our drinks or to get napkins and service items like silverware.

Our table was dirty when we sat down but was never cleaned or wiped off after our arrival. We had no silverware, and even the menu and salt shaker were sticky and messy. I got up and walked to the men's bathroom to grab paper towels so we could wipe our hands and then grabbed my own drink refills of water and iced tea. Not a single server seemed to mind or ask if we needed assistance.

We paid our check on the table kiosk, and as I entered their survey questions, a female employee slapped our receipt onto our table. She commented on the fact that I had not included any tip amount while making a racial animadversion.

It, unfortunately, was very evident from the moment we entered this establishment that we were not welcomed or wanted. Regrettably, while we have always enjoyed dining at Chili's around the country the actions, and the loud message sent by this restaurant was received loud and clear. We will no longer patronize any Chili's establishment in the future. While Chili's is free to refuse service to anybody they choose their actions here were indefensible in a...

I never written any reviews but this one i just had to. Ive gone to this chili’s a whole bunch of times with my family since it’s right down the street. My most recent visit was very disappointing though. My meal was good as usual and i even asked for extra onions on the side for my burger because it makes it 10 times better. I have no idea who made my burger or how my order was told to the cooks but they gave me a tiny sprinkle of CHOPPED onions that quite literally fell out of my burger when i took a bite. My waiter wasnt the best either, idk if it was her first time on the job but the service was horrible. She didnt introduce herself and when she took our drink order she just walked away and giggled?? What was so funny, that was very poor communication on her part. She gave us our drinks and utensils then took our order shortly after. Food didnt take a long time to receive, it was good but disappointing again. During the entire time my family and I was dining in our waitress didn’t check on us at all. We had to walk around and FIND her just to ask for something, which was a refill and some to-go boxes. Then as we gathered up cash to pay she STOOD like a yard away from our table awaiting payment, and tbh she didnt deserve a tip for the bad service. As a waitress myself I still tipped her a bit since i know thats what most restaurant employees rely on. And as we handed her the cash and told her to keep the rest all she said was “thanks” and completely avoided us, even after my mom told her to have a good day. This was a very distasteful experience, and i hope our waitress has better manners on...

Avoid this place if you can. The waiters/waitresses are at best disinterested and at worst out right rude. Our server, Divianna, never made eye contact, took our order from the station so we had to yell it to her (I guess she didn't feel like writing it down), never checked on our table, and had to be flagged down as she went to help other tables. Several times while I was ordering, she would step away, and finally just walked off in the middle of my order. The food was room temperature, we had to ask for refills on our drinks, and the last straw was when she brought out drinks in dirty drinkware (I will post the picture). This was after we were told, "I will get you refills after I get all of my other food out." At first I thought it was just a bit of lettuce stuck to the condensation, no big deal, but when I tried to wipe it off, it stuck to the glass like it was glued on. The manager offered to comp the whole meal, but my father in law is old fashioned and still paid about half the bill (no tip of course.) Won't be back. Bonus round: music was either older than me (I'm 30) or children's music ("Take me there" from the rug rats film soundtrack.) I almost forgot that when I asked for a to go box, she tried handing me the leftover ones from a dirty table that other customers had just left (there was food in one of the boxes she threw away before handing me one of the others.) I took a picture of them sitting on the table before asking because I had a feeling she was going to take the lazy route and try to give me one of them instead of getting one from the back where...