Taco Bell — Restaurant in Stockton

We come to this Taco Bell every Wednesday night. Typically we get decent service and good tasting food. Tonight there was something foul tasting in our 3 Mexican Pizzas. The taste is hard to describe. The tortillas were either spoiled, extremely stale, or contaminated. We tried several times to call the restaurant, but no one answered the phone. So we packed the pizzas up and drove back to the restaurant. Unfortunately the dining area was closed and the line in the driveway was very long. We decided to try knocking on the door to get an employees attention instead of waiting and wasting more of our night in the drive thru. A women came to the door and asked if she could help me. I explained that we had recently come through the drive thru and purchased the pizzas that tasted terrible. She said, "Well what do you want? Do you want a refund or do you want something else?" I said I was afraid to get anything else in case it was also spoiled, so I told her I'd rather have a refund. She snatched the bag with pizzas in it and the receipt from me. I took a step forward because I thought she might need me to come in and sign something or need my card and she said "I have to close the door." Then slammed the door in my face and went back into the restaurant. I waited a few minutes. While waiting for her, an employee who must have been starting his shift came up to us and must have assumed we were trying to get into the restaurant. We explained we were being helped already and warned him that we thought the Mexican pizza tortillas were bad. Another employee was starting their shift and the woman who was helping us came back, handed me cash and let the waiting employees in. I realized she didn't give me a receipt, so I asked her to please give it back to me. She said that she had to reprint it and I said okay. This time she slammed the door harder when she went back inside. When she came back with the receipt I asked for her name and she said her name was Rocio. I thanked her and left. My original complaint/issue was the terrible taste of an item I eat once a week. But what inspired me to write this review was how poorly this was handled by Rocio. Not once did she apologize. And she seemed angry or annoyed with me. We ate rotten food and wasted our evening dealing with this. I also don't appreciate that she didn't give me my receipt back. It felt as if she was trying to prevent me from using it...

Good news is they were quick. Bad news to quick. I ordered 2-3 cheese chicken melts. One had to much sauce. One didn't have enough. To top it off the bread was really doughy not cooked. The most horrible experience was going through the drive-thru. Yes there was no cars and I can understand why but they wouldn't even let me look at the menu that is displayed in a Drive-Thru. I asked the guy that was taking my order, that was standing outside if I could go look at the menu while placing my order with him that way I can get what I want. He said he couldn't leave where he was standing. He had a menu that was very short so I asked him to tell me what he's got on the value menu, he only told me three things. I know he was only doing his job and doing what he was told but that was a ridiculous experience. Then when I'm looking at the menu as I drive up I stopped to glance at it. Another guy was trying to rush me out of there. I love Taco Bell but this is one I will never...

Staff was out of control on night shift swearing using the n word every other word in every sentence...even with management on site..the line was a hr long and i couldn't back out of drive through bcuz of line and was blocked in..once i got to window the cashier handed me my drinks without paying attention and spilled soda all in my car her responce was (oh my bad) i ordered a simple grande meal why am i still at window 20 mins later AFTER PAYING AND RECEIVING MY DRINKS WHY AM I STILL WAITING for cashier to come back so i can ask for my refund and leave already....cashier comes back to window laughing about my order then i state i eant a refund an the response i get is a rude attitude saying we should ne closing soon so i don't even care....WOW SOME STAFF THEY GOT THERE NEVER AGAIN WILL I TAKE MY BUSINESS TO...