Romeo's Pizza — Restaurant in Stow

To Whom It May Concern, I am writing to express my extreme disappointment with the recent experience I had with your Stow location. What occurred is not only unacceptable, but also a complete breakdown of professionalism, organization, and respect for loyal customers. On August 29th, I placed an order and shockingly received food that was already half-eaten. With a full house of guests waiting to eat, this was not only embarrassing but also an egregious failure in basic food handling standards. Upon calling, your staff admitted the food belonged to an employee and was taken by mistake—an alarming sign of disorganization and a clear lapse in kitchen standards. I was told I would receive a full credit for this incident. However, when I called on September 5th to redeem the credit, I was informed that it had inexplicably been reduced to only $30.00. After confirming with the staff that my full order would still be credited, I was later contacted by a manager who told me it was only $30.00, dismissing my concerns. When I explained that my guests waiting for food were worth far more than a $15.00 discrepancy, I was told bluntly, “I disagree.” The manager then canceled my order entirely and told me to “find somewhere else to eat” before hanging up on me. This is unprofessional, unacceptable, and deeply insulting to a customer who has been loyal since your opening. My family and I had always chosen Romeo’s Pizza as our first choice for pizza, but after this incident, I cannot in good faith continue to support a business that treats its customers this way. I strongly urge corporate leadership to review this situation and take corrective action at the Stow location. Until meaningful changes are made, I will be encouraging others to stay away from Romeo’s Pizza, as no customer should be treated this poorly. This experience has gone beyond a simple mistake. It is a serious breach of trust and demonstrates a complete disregard for customer satisfaction. I expect a response and accountability from someone in higher...

Order two 1/2 sheets one pep one cheese the bottoms where over cooked said something to there employee they didn't even as to bring back for they can remake so I ordered a small he pulled out early I'm diabetic I had to eat but they could have corrected problem they didn't don't order from here so I sent my information over like I was told to do and as of today I still haven't heard anything from the owner. 6 days later still no contact by owner people don't take there company serious or even there customers 2 weeks now no call or email from owner like I was told there would be guys look this owner don't give a crap about your experience so stop supporting someone who doesn't care about your service your a fool if you do keep.supporting him still hasn't made anything right was a big waste of money will never go back been almost a month and nothing and sent my information over now over a month ago no one made it right or even called don't buy from here this here tells you they care nothing about...

Honestly, the level of incompetence at this location is astounding. First I will say that the pizza is good. It has a good flavor and great crust. But the service is absurd. I'm typically very forgiving, but every single time we order they can't get the order right. Today we ordered a large pizza and on Mon-Wed they are offering free beignets with large pizzas. My husband picks up the pizza on the way home from work and low and behold we were charged for TWO orders of beignets! They took off .99 the order so in total we were charged $5 over. I called and talked to the manager and she can't give me my money back but offered a 20% off coupon...WHAT???? You overcharge me and then can't give me my money back? Then they offer a 20% off coupon...NO on a $15 order that would be like a $3 coupon. I WANT MY MONEY BACK. I'll be visiting this location one more time as that's the only way to get my money back. I'm thrilled to hear a new chain of pizza places are coming in town. I'll save my...