Papa Johns Pizza — Restaurant in Strongsville

At noon of Halloween, I put an online order in for a 5:15PM pick up since Trick-or-Treat goes from 6PM-8PM.

When I walked in at 5PM, the lobby was packed with people still waiting for their 4:15PM orders. Obviously people weren't happy but the majority of people were patient and understanding of the situation.

When asked how behind they were, a man would repeatedly tell us something to the effect of "Your order just went into the kitchen. It should be ready in 10-20 minutes.".

After waiting past 6:40 PM (yes, more than 1.5 hours) and hearing the same man answer the phone and softly tell customers "We're about 1.5 hours behind.". I realized he'd been knowingly lying to each of us.

I'd decided then that they'd robbed enough time from each of us with our kids. I told him to cancel my order because I was leaving (spolier: he didn't and I had to dispute this on my card).

TL;DR My issue isn't with them being busy. That's expected and understandable on Halloween. All of us placed our orders online so they could have been cancelled long before we got there. Instead, we stood their patiently while they deceived us.

The dishonesty is...

Strongsville is known for having variety when it comes to pizza. Papa John's is one of those options.

I was in a pinch and needed three medium two topping pizzas delivered to my friend's house where a party had already set sail. Ryan on the phone was very patient with me while I was trying to tell him what toppings I needed for everybody. He was diligent to get down my order and assured me that the pizzas would be there as soon as possible.

The delivery was quick and the delivery boy was very polite. He waited until I got the money for payment and his tip and left promptly saying "thank you" as I walked back inside my friends house.

The pizza inside the house was devoured. I almost didn't get a piece! Luckily the host saved me a slice of sausage and pepperoni. The cheese was gooey and the crust was crisp and fresh.

There may be pizza options in Strongsville, but the quality and diligence of Papa John's does...

Saturday June 19th 2021. I ordered 2 large pizzas, wings, cookie and a 2L Dr.Pepper and ranch at 8:09pm estimated time was 31 minutes. They took the order to the wrong hotel, I called the manager to the store and he told me I would have to wait because he had other orders to deliver and they would remake it and send it out to me told me about 30 minutes estimated. 10:23pm finally got the knock on the door 2 pizzas, cookie, wings no ranch and no 2L Dr.pepper. When I went outside to ask the delivery driver he had already left. Granted from the time he knocked to when I answered the door and realized this was maybe 30 seconds. I called the manager to tell him and he told me I would have to wait awhile again just for a dr.pepper and the ranch I ordered. When will I get the rest of my order I dunno....