McDonald's — Restaurant in Sugar Hill

We stopped on our way through today. My son wanted a happy meal, so we were looking for a McDonald's. We nearly missed this one though. It isn't well marked and there is no 'golden arches' lifted up so that you know you're approaching a McDonald's. Every McDonald's in our hometown has a sign lifted up so you see it, but this one didn't and when you're driving with a ton of traffic, one small sign by the road isn't going to be noticed very well. But, I did happen to catch it as I was passing it, and yanked the car into the lot. It was about 3pm. There was a ton of traffic on the road, but only a handful in the drive through. The employees that interacted with us were friendly and didn't act like they were just trying to rush us through (well the manager did a little... but I think that's the standard for managers). The food: The food was better than I expected. The nuggets and fries were fresh, which was wonderful. I had a McChicken and it was ok- the chicken was cooked well, and there was a decent amount of lettuce, but there was three or four times as much mayo as is normal. As I bit into it, mayo was falling out and plopping into my lap. So I used a napkin and wiped some out. Then it was much better. But the fries were spectacular. McDonald's fries are inconsistent in my experience, and I was happy to actually have some fresh, perfectly salted fries. Aside from too much mayo, my other complaint would be regarding dip (for the nuggets). My son had a six piece nugget and asked for sweet and sour. I get 6-piece nugget meals for my kids every month or so, and almost every time there are 2 sauces. When I worked at McDonald's years ago, 2 sauces were issued with a 6 piece (1 for a 4-piece, 3 for a 10-piece). Since we are always given 2 with each 6 piece, I would imagine that the policy is the same. However, my son was only given 1 dip. He made it work of course, but I don't like that a store is trying to save pennies by holding out sauces when they should be issued with the nuggets. The cost of the happy meal is established to include 2 cups of dip. So only giving 1 cup of dip is not ethical or honest, in my opinion. The next time I go to my local store I am going to confirm with them.. but I've received 2 cups at every store (save the ones that forget the dip entirely) so it must be the standard. So if you order nuggets and ask for sauce, make sure to check how many that...

I usually don’t feel the need to post reviews but since this McDonald’s is the only one open 24 hours in our immediate area we go here quite often and it’s genuinely baffling how bad the customer service is. There’s one man in particular who’s usually working the Night Shift whenever we do go and every single time without fail he manages to give us attitude. We’ve heard him scoff at us and curse whenever we’re ordering, and he’s flat out shut down the McDonald’s after having us wait in line for 10+ minutes because he gets overwhelmed. I understand that working the night shifts at McDonald’s might not be so enjoyable, and if staffing is an issue then I hope they provide some more support during the night shifts. But with that being said, no matter how respectful we are to him or how small our order is he is always openly giving us attitude and making us feel unwelcome and I’m getting a little sick of it. We have weird schedules here, and if there was any other 24 hour establishment near us then we would go to it in a heartbeat. Whenever we are able to go to this establishment during the daytime the experience is much more pleasant and the employees are usually very kind to us, so it’s obvious that this Night Shift employee either needs to get taken down a few notches by a higher up or needs to quit because it’s never been so obvious how much someone despises their job. This isn’t a review I’m making because of one experience, it’s a review I’m making after having many interactions with this employee over the past couple of months and all of them being strictly negative. I sincerely hope that some time soon we may be able to go and order a burger without being met with so much uncalled for disrespect. As someone who’s spent a lot of time in food service I’m honestly surprised it’s been allowed to go on for this long and this consistently. If a manager or HR reads this, PLEASE get this employee under control. We aren’t asking for much, just at least...

Let's start this off with how they treated me and my friends. Me and my friend waiting for our order and another of us waiting for his food, silent at this point to each other (maybe a laugh or two). Sofia, the lady at the front, proceeds to yell at us. "IF YOU GUYS ARE HERE FOR YOUR FRIEND, YOU NEED TO STAND BACK, I'M SERIOUS" x3. In an almost threatening manner, as if she wants to kick us out. Were we loitering? No. We all ordered items off the menu. Additionally, she refused to use basic etiquette while taking an order, refusing to say a simple "you're welcome". She proceeds to almost throw my friend's food at him, and slam my other friend's tray at the table we sat at. While we are at this table, another group of ladies where waiting for a friend who worked there, and conversely to us, she said "I'm so sorry, Worker is going to be right out for you guys". Why is this important? Because we also were here to see our friend, however were we yelling his name or trying to pull him out of work? No. We waited till he came to the front and greeted him. We were not yelling his name, we were not waving our hands. While she might exclaim that we were distracting her and that we were loud, I'd argue that the airpod and phone she has out constantly isn't helping, is this work or free time? Since when do we listen to music while taking a customer's order? Her focus on us while she is taking an order is not our problem nor fault. I'd hope that some training could take place to ensure we aren't screamed at while eating a simple meal and McDonalds. Sofia can say what story she wants to project but a simple check of the cameras and witness reports will conclude that we are telling the truth. I appreciate the manager Mobin for apologizing, but I also expect...