Starbucks Coffee Company — Restaurant in Sugar Hill

I was the only one there at about 7pm . I was not greeted even though she saw me standing and walking up to the counter. I asked if this was the full menu cause I did not see java chip since and she said "no is that all you want" in a bad attitude. I said no, Im just trying to see what else I would want to order". I asked what can i get with my gift card balance for like $3.86 for something and she said youre going to have to pay the differnce. I said thats fine, obviously I know even if its $1 , thats fine I know theres nothing at SB for $3 lol.

She just stood with a blank monotone voice and didnt even suggest anything or offer me the full menu while i looked on my phone she just stared at me. I said "thats fine ill just use the gift card at a later time". and she still didnt say have a nice day or anything. Like that’s literally your job as a barista to create and suggest drinks ..along with the unfriendly attitude and tone if you dont like your job, then quit. Usually SB baristas are friendly but this barista is not...

A trainee seemed like they had no type of customer service experience, you could tell she was having a bad day or hates working there. She asked me twice if I wanted a receipt and when it didn’t work the first time, she charged me a second time saying it wasn’t authorized the first time. She charged me twice and the Manager Sandi said there was nothing she could do because I had already lost the receipt by the next day after i noticed I was charged twice.

The manager didn’t even provide other solutions like calling customer service #. No sorry at all that she is poorly training people there.

Another thing, the Starbucks was not busy at all. I would understand if this was a mistake because of that but people do a poor job when they don’t even want to be there in the first place.

Customer service asked me for first 6 digits of my debit card and are...

Horrible service here. I ordered a caramel frappe here yesterday and the server yelled loudly at me "what?!", then proceeded to make me a coffee without asking me what size and grabbed the smallest available cup. She never asked before hand what size cup I want, unlike all the other Starbucks I've been to. To rub salt in my wounds, when I came back to pick up my coffee, it tasted horrible, basically just cold water. There was barely any caramel on top whatsoever, and when I asked her about it, she said that "it's in there". That was basically just a huge lie, since the frappe tasted like chunky, flavorless, cold water. If you ever go here, avoid the server "Sandies" or something like that, the one who gave me terrible service. In fact, if you see her here, you might as well go to...