Zaxby's Chicken Fingers & Buffalo Wings — Restaurant in Sugar Hill

Very frustrated, have had now 3 bad experiences at this location. Each time I’ve let it go. All we requested was a kids meal. That was it. Somehow we got home and only had a box of fries. (Mind you last time I got a meal, there weren’t even the sides, just chicken) The manager said in order to get a refund, we would have to come back up there with the receipt and card to get it credited back. How asinine is it, that your team has inconvenienced me now multiple times yet I stop by for convienence. That is terrible customer service. And to offer me just a credit the next time I come in and not a credit and a refund for the original meal? The idea of giving a credit is to compensate for the mistake. All this credit suggestion is, is having me still pay for what I should have gotten in the first place since you still didn’t refund the mistake to begin with. Making me come back up there with...

This Zaxbys use to be the best around. Food was always fresh, staff was super friendly and would always get your order right. And if they didn’t, they would have always made it right. But as of August 2020, they’re food is never fresh no matter how busy they seem, the staff on drive thru always have an attitude. Its really disappointing stating the fact that this is a drive thru only store because of the caronavirus. The fries are never seasoned properly, and they always overcook them. They’re suppose to be golden brown and they seem to always be dark brown and cold when I get them from this store. The way this store has gone down in the last couple of months is crazy and I feel like my business isn’t appreciated. I’m not picky but i work hard for my money and if I’m going to spend around $10 for a meal I expect it to be at...

I ordered my food went to the window in the drive through paid and after i paid and got my Receipt i waited 10+ mins I told them no cucumber on my salad they put cucumber I asked for my sauce on the side like they usually do and have always gotten and they straight just didn't give them to me the lady in the black jacket with pink writing (Atlanta extreme) had the audacity to ask me if I'm still waiting there yes I'm still WAITING THERE BECAUSE I wasn't Givin my food I just paid for. I left as soon as I received my food expecting all of what I asked for was in my bags after I asked twice if they got it all. They answered yes and said back everything I asked for.i really don't get how u can repeat the exact order take a long time and not get...