Burger King — Restaurant in Sugar Land

On 9/27/23 I visited Burger King at 3549 Highway 6 and ordered my food. I gave the lady my card and she ran my card, but then stated her machine was down and went to another area to run my card again. I soon discovered that I was double charged. I called the restaurant and spoke to Rosemary a manager and I explained what transpired. She put me on hold and after waiting on hold seems like forever, she hung up on me. I then went back to the restaurant since she hung up on me and I let Rosemay know I was the customer she was talking to but got hung up on and she stated "I didn't hang up on you, Ana did!" I asked to see Ana and the name of the district manager because of unprofessional behavior on Ana's part. When Ana came to the counter she had a bad attitude and rudely said "You was not overcharged " and put a copy of the receipt on the counter. I looked at the receipt and as I am trying to talk to her and show her my phone with both charges she cut me off and said "I don't care what your phone say!" She then walked off and I was left standing there totally in disbelief of how Ana just handled the situation. Rosemary was helping customers in drive thru and I asked if she would please get Ana again as I stood there and was also ignored by her. Ana finally came from the back and walked over to the food prep area with Rosemary.I had my phone to capture the interaction since I was being ignored and treated unfairly and Rosemary whispered something to Ana and she walked over to me and said very loudly in a rude manner " You can't have your phone, I'm calling the police! I couldn't believe that a manager would act that way towards a customer. Not only did Ana and Rosemary fail to listen to my issue, but now treating me like a criminal by threatening to call the police on me. This was totally unacceptable and I left and contacted my bank. My bank also concluded that Burger King double charged me and I had to file a claim due to an error at an establishment, bad customer service, and poor management. This was unfair to me! I will not be coming back to this location! Rosemary and Ana are a poor representation of the company and doesn't value the customers opinion if there is a valid complaint or issue, instead they form their own opinion without consideration for the customer. Thankfully the bank was able to hear my issue and see what was wrongly charged to my account to finally get a resolution! It was my worst experience with any...

First, dumplings. Ohhhhhh, my friend! You take little dough pillow, you put so much meat inside, you bite— crunch— inside, explosion of flavor! It’s like mini festival in your mouth, party going on! The skin so soft, it melt like little cloud in your mouth. I tell you, if dumplings were people, they would be best friend, always there to make you happy. I dip it in soy sauce, mmmmmmm, you cannot stop eating. One is never enough, so you keep eating. Then you look at plate, it's empty, and you cry a little. Sad face.

Now, sushi! Ahhh, sushi with raw fish, you see, this is like little bite of ocean, yes? I tell you, when I eat sushi, it’s like the fish is still swimming inside me! Hahaha, don’t worry, no fish jumping out. It’s soft, it’s fresh, it’s like you’ve been hugged by sea breeze. But, the rice, ohhhh, rice is soft, but it’s boiled, not too sticky. Sometimes it feel like little rice pillow, but you don’t want pillow in sushi, you want balance, yes? So when you eat, it’s harmony between fish and rice. It’s like yin and yang, very good for body!

You eat and you think: Why didn’t I eat more? I eat all sushi, it’s gone. Rice like little rice army, you think, 'Where my rice go?' Gone!

So, overall, dumplings, sushi, boiled rice? Very good! Very delicious! Must eat again. But remember, don’t eat too much, you will be very full like baozi (baozi is bun, you know?) and then you fall asleep! Hahaha, no more...

We enjoy going to Burger King from time to time just not this location. They are not professional and courteous to their customers and they never have the condiment honey mustard for over a year now. The locations management does not care to improve upon the customers experience, but only maintain the stores current unsatisfactory customer experience. It is ridiculous when you have to request your order to-go so that you can take your order next door to KFC to purchase some honey mustard so that our children can enjoy their chicken nuggets. With that said we visit this location 90% less due to the simple fact that our children love chicken tenders and nuggets, but are not able to have something as simple as honey mustard to compliment their entrée. Calling Burger King to report said incident only results in never being contacted by the stores management. With that said avoid this location unless you have no alternatives. Bad customer experience should not be rewarded with repeated...