Drip - Dessert Lounge — Restaurant in Sugar Land

Alright, picture this: You walk into this place, all excited, right? You’re like, “Ooh, dessert time! I’m about to treat myself!” They got cheesecake on the menu, and you’re thinking, “Yeah, it’s gonna be good, gonna be fancy.” Then you look at the price—$42! I said forty-two dollars for THREE pieces of cheesecake! That’s not dessert, that’s a down payment on a house! I should be able to frame this cheesecake and pass it down to my kids! And THEN—they hit you with that screen: “Would you like to leave a tip?” BEFORE you even get your food! Like, wait a minute! A tip? For what? You haven’t even handed me a fork yet! You better let me taste this overpriced dessert before I consider tipping! That cheesecake better change my life! So I order, thinking, “Alright, it’s gonna be worth it. It’s fancy, right? It’s artisanal or something.” Thirty minutes go by… nothing. Forty minutes later, I’m like, “Am I waiting for them to bake this cheesecake from scratch, or are they out back milking the cows for the cream?” I go up to check, and I see my order just sitting there. Dying. It’s got a little cough, like cough cough, begging for help! The server goes, “Oh, that’s not yours.” I’m like, “Really? THREE other people ordered the EXACT same overpriced cheesecake as me?!” I sit back down, wait another 10 minutes, look over—it’s STILL sitting there. At this point, I’m wondering if they’re trying to age the cheesecake like fine wine or something. I finally get someone to box it up, and I’m like, “Don’t forget my ice cream!” They come back with the dessert—no ice cream! I remind them again, “Where’s my ice cream?” Five minutes later, they bring me soft serve… and by now, it’s like soup. The whole thing was like a comedy of errors, except nobody’s laughing. Total chaos in there. No urgency, no care, like they’re just floating through life. Forty-two dollars, forty minutes, no ice cream—if that’s what they call ‘service,’ I need a refund AND a hug. Never again! Change the name to RIPPED...

The service was horrible. I arrived there in a small group the sign up front says please wait to be seated. (Keep in mind this is our first time there.) No one ever came to seat us, so we assumed we seat ourselves seeing as other people had sat themselves. We grabbed a couple menus and decided to go upfront to order because no one ever came to the table. I was in line and the girl working allowed someone else to cut me in line. I was already upset with the service upon arrival and now me and my husband were being cut in line. When it was finally our turn the girl working was extremely rude. Asked what we wanted to order proceeded to tell her only for her to cut me off and ask where we were sitting I explained to her the situation and she said we had to move to another table. So I called my group to the front told one of them to order as well and that we had to move to another table. The table she asked us to move to was extremely small and not Baby/Toddler Friendly and she explicitly saw we had a baby in the group. She also kept asking repeated questions we would tell her our order and she would ask us more then 3 times what we were ordering. After we paid we sat down and of course other people started getting there drinks before us even though they arrived way later. Not only that but the same girl that was working in the front went up to every table handing them menus and assuring all there needs were met while we wait and she never acknowledged our table. I will not be returning they had good reviews but after our visit I will not be recommending this...

I recently visited Drip Dessert Lounge and unfortunately left feeling pretty disappointed. We went in the middle of the day, so I didn’t expect to encounter any issues, but right away, we were told that the menu was limited—no churros or cookies, which felt like half of what they offer.

I was hoping to order some individual chocolate-covered strawberries, but they only had a cup of strawberries with cold chocolate drizzled on top. While that might sound nice, the chocolate was cold and not enjoyable at all. I did try the Belgium waffle, which was decent, but I found it strange that we had to wait 15 minutes for it when the place was nearly empty.

The atmosphere was a real letdown. For a brand-new establishment, the front area was surprisingly dirty (mainly floors were sticky and crumbs everywhere), and there was no music playing to create a nice vibe. To make matters worse, there were about 8-10 employees just hanging out, eating dessert, and not really paying attention to the customers. It made the whole place feel kind of sad and unfocused.

On top of everything, I found the prices pretty steep—$14 for a waffle and $10 for those strawberries felt a bit much. Plus, when I received my matte black utensils, they still had food residue on them from previous uses, so I had to clean them off with napkins before I could eat.

Overall, I don’t think I’ll be coming back. Drip Dessert Lounge has potential, but it really needs to step up its cleanliness, service, and menu offerings to create a better experience...