McDonald's — Restaurant in Sugar Land

The people here here tried to short us a happy meal. I showed the receipt and they argued. We sat waiting for them to get it. Someone came from the back and told us maybe they put 2 happy meals in one box and to give it back. We looked. That was a lie too. And it doesn’t even make sense.

Finally after arguing forever they brought us happy meal food, but not in a box and without a toy. But we paid for the toy and told them to get the box and toy. They argued again and after another 5 minutes came with a box and generic toddler toy. The person at the window kept blaming everyone in the back. We tried to get them to give us a real toy but he wouldn’t.

My wife asked what was wrong and asked why they were so slow. At which point he snapped at my wife and said “you’re slow!” I had enough and drove off missing the toy we paid for before it escalated anymore.

The whole shift working 12/11 at 9:40pm should be fired. I was a shift manager at a McDonald’s in high school. My wife used to work there too. Correcting this situation takes 10 seconds. Open a box, put 4 nuggets, fries, apple slices, 2 napkins, and a toy inside, and hand it out the window and move on to the next car. I have no idea why that was so hard.

On top of that, grill ignored the “ketchup only” on my son’s cheeseburger so I got to listen to him cry all the way home. And the shake machine was broken.

This restaurant is a disaster. Avoid it if at...

Uley the manager was rude. A senior friend of mine ordered table service. The girl announced the order number and left the food at the counter. I was trying to tell her it was a table service but she didn't hear it. So I raised my voice. She still didn't know I was talking to her. So I walked up to the counter. It was then uley said to me with a stern face that I shouldn't be rude. I was shocked since I had no idea how he found me to be rude because I was not angry until he talked to me. It was his way of judging people without listening o both sides that made me think Ii should talk to him straight. So I asked to speak to him alone. I explained what happened and asked what I did made him think I was rude. Speaking lauder in a distance and in a noisy environment is not rude by my dictionary. Again, he surprised by saying nothing but "you shouldn't be rude" with a stern face all the time when I was talking with him. My senior friend helped me by explaining again what happened in his view. Guess what? Uley said to my friend with a stern face "he shouldn't be rude". For a minute I thought he was a robot programmed to just say those words with a stern face. Now you know why I suggest you talk to anyone in this McDonald but Uley the robot. We liked the food there,...

People that worked on 10/02/2024 morning should be fired. I Receive the worst service ever from this McDonald's on this day. The lady at the intercom would not speak and make made me wait at least 3 minutes before she replied. Like she would say hi and then when I spoke she wouldn't reply back for a good while. Then I got to the window where the guy did not speak in english at all. He still managed to be rude to me and when I told him he made my drink wrong he made it wrong the second time again. Then the manager lady Came and try to tell me how to Order a coffee and then she said she'll have to charge me extra for the syrup. It was just a French Vanilla Ice coffeeBut she charged me extra anyway. I don't think it even had a charge So she charged me for "extra sauce packets". I paid at this point and she dropped my credit card onto the driveway to be spiteful. Mind you there was already a line at this point period she claimed that dropping it was Not her doing and that she had Cameras. I had to drive the car forward making sure the people behind me don't pull forward and go get my cards while these workers watched me And she didn't even bother to pick it up. The manager and theWorkers should not be working this if they cannot speak english and is...