Udipi Cafe — Restaurant in Sugar Land

I am giving 1 star because of the owner’s rude behavior and customer service. The food here is alright but you can get similar or better quality at Saravana Bhawan or Bombay Delights. This was my second time here. My son ordered a paneer dosa, I ordered a ghee roast dosa (different from butter dosa) and my nephew ordered a rava masala dosa. The server brought out 2 dosas first and said it was a butter dosa and a special onion dosa. None of these we had ordered. My husband went and told the owner about this mistake. Instead of apologizing for their mistake they were defiant and were trying to put the blame on us. I tried to be empathetic toward the waiter who took the order and said that I understood mistakes could happen. At this the lady at the desk, presuming the owner, told me rather obnoxiously that the waiter had been working for 20 years and knows how to take orders and how to write orders. I was shocked at this! She was trying to imply that all on a sudden we changed our minds when the order arrived! My dining experience with family was ruined by her bitterness. She can live with her average food and her big ego and her infallible waiter. I am not going back when I can have way better service and behavior just...

Went there based on the recommendation of others and to be frank, it was a little hyped for what others said. Maybe it was an off day. Ordered the salty lassi to drink and the saltiness level approached sea water! Way too much salt, so much so we had to send it back and get a mango lassi instead. The Royal South Indian Thai was very nice albeit a little blander than the thalis I had in South India itself. The roti that came with it was shockingly hard. It was a roti that was prepared, put it the fridge/freezer and just reheated. We also had the bhature and it was not as soft and bland as a normal bhature should be.

Overall, I felt the cafe catered to regulars and didn't try hard enough to make it an eating experience. The food was one dimensional in herbs and spices, service was strictly cafe level (which was expected as it did call itself a cafe!) and the appetizers were way too expensive considering it a veg.

A cafe that is OK but punches above it's weight class, and it shows. Attention to detail with the food is the first I...

Came here this past Saturday. Their water is good. The one star for the fellow that brought the food and the water. We walked in and weren't greeted to know if we seat ourselves or are seated. A couple came in after us and just seated themselves. We followed suit. Unsurprisingly the waiter with visible bad attitude served them first. He was at the front when we initially arrived, he was too busy with the woman at the front to acknowledge us. We received dal with no bowls or plates. The dal was bland and had an additive thickened consistency. Our masala dosas were a bit sweet and soggy. Sambar is from a powder mix... our chaat, pani puri and dahi papdi, came out last and had little flavor. I watched several people come in not knowing if to seat themselves. The woman at the front only does transactions otherwise not helpful. Our waiter tumbled into a toddler at the table next to us. His body language showed his annoyance. Someone at the table apologized. A few moments later the child started crying. The waiter did not...