Panda Express — Restaurant in Suisun City

I usually have a good experience here but today was terrible. I went through the drive thru. The woman who took my order sounded so rude. Her tone was impatient and she sounded as if she could care less about speaking with me. You could almost hear eye rolls in her manner of speech. I wasn't being "one of those customers"; I knew exactly what I wanted when I pulled up, didn't order anything complicated, ordered a small plate for myself only, and had a polite and friendly attitude; even with her sounding so inconvenienced with my presence. I waved off her attitude. She's probably just having a bad day? We all do. Can't say I'm perfect. She tells me the mushroom chicken would be a 6 minute wait. No biggie. Things have to be cooked sometimes. So I opt for teriyaki chicken instead.

I get to the window. I don't think the young girl named Anna (her nametag) was the girl who took my order because the voice I heard at the speaker didn't really match this person. However I couldn't be positive because she literally said zero words to me my entire transaction with her. I smiled at her (forgetting I was wearing a face mask) and said "Hello how are you today?" holding out my card. SNATCH. Literally snatched it out of my hand and didn't make eye contact with me or even give me my total. I was a little confused. Asking myself what was going on with these people's day to make them so cold towards me when I'm trying to be gracious towards them for putting themselves at risk and coming to work just so we can have something to eat. I ask her "Could I please have some teriyaki sauce with it to?" She thrusts the card back in my face. She leaves. Reappears with my bag and thrusts it in my face again. I say "Thank you guys so much have a great day!" Again, no eye contact. No words. Just turns and walks off from the window.

I honestly didn't even enjoy my food because I felt so horrible after this experience. I'm not going to be one of those people who say "Oh I'm never coming back here ever again" because that's stupid and of course I will. I'm not one to really write a review unless something terrible happened.

I work at a fast food restaurant; I know how it can be. But one thing I don't ever do is take my bad day or personal issues out on customers. Especially ones who are genuinely trying to show that they are appreciative.

It takes one bad encounter with an employee to turn the whole experience sour and unfortunately I may have had two of them during my visit...

White rice sometimes clumps together when it's too cold. And at times, they do serve a lumped cold rice. I think food warmer box must be never turned on. I noticed that once they're out of the rice in a rice cooker to keep it warm then they get it out pre- cooked rice from the warmer box. It should be on as well though..

I found that not everyone wears the gloves, I saw only a few people would wear it and touch the food serving tools without gloves. Also, they don't wear transparent food server masks either I see them often talk to each other and customers in front of food. The place is designed for customers see everything they do therefore, they will need to be aware of that the customer might say nothing to them but watching all their moves! Today I saw a man refilling food. First, he replaced the newly cooked food in a bowl and then rested the old bowl over on newly cooked food and transferred old food over on top of newly cooked food. I felt it was disgusting. the old bowl is not cleanbut it was rested on the food the bowl must be heavy but still you just cannot do that!!!🤮 It has made me lose my appetite! So, I couldn't enjoy the food because I kept thinking about what I saw... I don't think I can eat there anymore after today. Due to poor hygiene, this franchise owner should train their employees through the health department. It is quite...

For the second time I want to say their service is horrible, today just got off from a productive meeting with a smile at work, I decided to take a break for lunch and went to Panda Express to get my meal, I went through the drive-through and my favorite item was going to be ready in four minutes according to the employee, I went and pay for it and I was asked to wait on the front, after 20 minutes waiting outside and seeing people in and out of the store. I decided to come in and pick up my food that was waiting on the counter. I saw that my item I ordered was almost halfway on their serving bowl. I spend another five minutes dealing with the cashier just to get my order ready to be given to me. I came out angry without any compensation for the lost time they caused me. If you go there ask if it's possible to wait for your food in the window instead of in front if you plan on going there. This method will ensure that they don't...