Seasons Of Tokyo - Summerville — Restaurant in Summerville

Disappointing. I have been going to this location since 2004, through the various name changes, I have always returned because the food was good. The changes that came with the recent name change of this restaurant to Seasons of Tokyo, I will not be returning. I ordered the Ribeye dinner, requested to be cooked to medium, as I have for many years. This was the first time I felt the quality of meat was poor, it was cut into thin, small pieces, some pieces were cooked to crunchy, very dry meat. There was oil pooled at the top of the sauce when I moved the food to figure out what about the food had changed, it was way too much oil, very unappetizing. The seasoning on the vegetables has changed. I was warned when I ordered, people either love the changes or they hate it. I don't love it. Sad that the food preparation has changed so much. I would have spent less to buy better quality product and prepared this at home, it is what I will do next time. Sorry, I don't love it, I don't like it, I won't be...

So Disappointed! We want Japanese food but didn't want to hassle or wait like the cook-at-your-table places. Food was not good. We all had shrimp, chicken and steak platter. Chicken was mushy, steak was cooked to death hours before we got there and some was stringy and the 3 shrimp I got was also mush (like mashed potatoes). Rice, which we all look forward to had ZERO TASTE. Thanks for the warm white sauce that's been sitting in jugs on a counter un-refrigerated to help the rice. I used to come here years ago and the food was priced accordingly with average food quality. Apparently different owners or managers now (as the name changed). Now prices went up, food portions are down and food QUALITY IS WAY DOWN. Add to this experience every table was sticky. Tried to clean it ourselves and napkins ripped apart from sticking to the table. Also NO paper towels or soap...

My granddaughter wanted some hibachi today. So we got there about 15 minutes early. We decided to wait. There going teenager girl opened the door. The first thing she said was,, you can come in but the food won't be ready for 15 mins, we don't have anything ready. So we talked about it and I asked 15 minutes? And she responded saying .. "it's not my fault you came 15 minutes before we opened, we don't have food ready"" I said.."excuse me" .. she then said. You shouldn't have come 15 minutes before we opened. I shut the door, then stepped back and decided to let her know how rude she was.

I, not anyone in my family will NEVER eat at any of these locations again.

Her parents should be ashamed of themselves for raising such a disrespectful little brat. She has a very long road ahead of her if that's what she thinks customer...