Tropical Smoothie Cafe — Restaurant in Summerville

I ordered online; a smoothie combo. The food came out great besides the blueberry I found in my chicken pesto. But I ordered a specific smoothie and removed one ingredient and added three more and they only gave me the ingredients I asked for and not the two extra fruit that came in the smoothie originally . I figured it was my mistake. I went back to the app. I carefully re-ordered the same smoothie paid almost the same price to have it delivered. Just for them to make it wrong again. Now I could understand if this was my mess up this is my first time ordering online. But after the first order, I called the restaurant and no one responded, but I ordered at a relatively busy time so I assumed they were busy. After the second smoothie, I have called four times and left a message there is no Customer service number to call. So I have spent a lot of money just to be lazy at home after work. Very disappointed in the company. And I’m really disappointed in the store. Anytime I go in there. There is at least 4 to 5 employees and no one can...

I’m a frequent customer at several Tropical Smoothie locations and was excited to try this new one. The staff here is friendly and helpful, but I’ve noticed on multiple visits that the manager seems frustrated and dismissive, which creates a negative atmosphere. A little more positivity and customer engagement would go a long way in making this location match the great experience I’ve...

Just popped in for a quick lunch before a meeting and the team was on top of their game for customer service! I was welcomed as soon as I opened the door and the young lady that helped me at the register was so sweet! I am so excited this is right down the street from my office, because I will definitely be back!

Annnnd the food...