Subway — Restaurant in Summerville

I usually hold my reservations about a place for a review until I've been in a few times because I've spent my career in food service, things happen. So here it goes after 5 visits; Cons first. 1) Biggest problem is task management, they've been out of various if not all bread except wraps and a handful of wheat usually 1 or 2, 4 out of 5 visits. 2) Not entirely friendly, granted they look understaffed. 3) vegetables look terrible, frozen, frosted and damaged by ice backup in pans. 4) Meatball subs (usually what I get) have been burnt like no water has been kept at bottom or super light (one large sandwhich had like 7 and lots and lots of sauce like it was attempted to cover it up). Pros; 1) the store is very clean, as are bathrooms. 2) staff do try hard in making sure you get what you want once the process begins. 3) Outside of bread everything else stays stocked (chips, cups, tops, napkins, cookies etc etc) overall if they stepped it up, stop running out of bread as often as they do, kept the store well staffed and and made sure to change out and pull pans back to prevent their veggies from freezing and looking horrendous everything would be gravy. Likely just going to keep going to the one on Dorchestor Road despite being further...

My boyfriend and I went today to get lunch and there were either 4 or 5 people in front of us waiting to give there order to get there sandwich. Very little meat on our sandwiches, asked if we wanted our sandwich toasted (sandwich was getting bacon on it) There was a lot of dressing on one end of the sandwich and little to none on the other side. I asked for pickles on my sandwich and the employee gave me very little even when I asked for more pickles. When they finished making our sandwiches we went to checkout and I overheard the customer waiting behind us trying to order her sandwich and the employee told her she had to wait because they had to get these mobile orders out. They were more focused on the mobile orders than helping the customers in the store. When we got home to eat our sandwiches I started eating mine and knew something was off but couldn’t tell. By the time I started the second half I knew what was wrong. My bread was not cooked all the way. So it was doughy with every bite. I tried to still eat it because I was hungry. I ended up not able to keep it down and now I feel sick and don’t want to...

Me and my boyfriend order our food online. We got the buy one and free sub. This time it was a horrendous experience with the employees over a sandwich that was a mistake. Soooo. The employee was making sandwiches from left to right and my boyfriend's sandwich was the one with peppercorn. He didn't notice that was his Sandwich until the man was already fixing other people's sandwiches along with ours. We asked the man if that was our sandwich and he said yeah. My boyfriend asked if they could remake over. The employees agreed until it was a so-called manager( lady in photo) being belligerent towards us. We also were told it wasn't any Italian herb and cheese bread for our sandwiches but instead, we were lied to and another customer got it. She also tried to refuse service from us and the lady but the nice older lady ( customer) helped us out because the manager wanted us to pay for the sandwich we didn't touch or eat! It's never that serious over a sandwich! Never will come here AGAIN!!! STOP BEING CHEAP!! Treat others like how you would want...