The Kickin' Chicken — Restaurant in Summerville

I'll call this the story of Douchebag Chad.

After moving into the Summerville, Charleston area I had seen several Kickin' Chicken restaurants and wanted to try one out. That being said, have you ever walked into a restaurant and been able to point out who the problem employee in the restaurant is? That's douche-bag Chad.

I sat at the bar and asked my bartender Jamal, if they had any special's which he said no, but helped me find a good beer on tap. Jamal was very knowledgeable about the different style beers they had, breweries etc. After sitting at the bar for a moment you could tell Jamal had several regular customers who knew him by name. Very like able guy. I ordered the 8 piece nugget meal with tots. I asked for the spiciest sauce they had on the side, which I thoroughly enjoyed. My service was great, my beer was great, my food was great. And then there is douche-bag Chad.

To describe douche-bag chad, he's white, in his late 30's. Full sleeve tattoos, thin douche-bag beard, with wanna be military haircut, but you can tell he's just losing his hair. Douche-bag chad is obviously some sort of manager of the restaurant and is undoubtedly the cause of a high turn over rate.

Douche-bag Chad sat drinking his liquor drink with his over weight friend (possible customer) out of a to go kickin' chicken cup at the end of the bar my entire visit. He proceeded to take free shots with friend at the bar my entire visit. Douche-bag Chad bragged about how he had hired Jamal to work at the restaurant. I believe Douche-bag chad had worked at mellow mushroom for the past 4 years before becoming at manager at the Kickin Chicken restaurant, which he loudly boasted. Douche-bag Chad bragged about how the bartender from Saturday night made $640 in tips from how busy it. Something, I feel customers shouldn't know, which in he rubbed in the face of Jamal. He belittled the wait stay in front of customers. At one point he retrieved a souvenir shirt from behind the hostess area that he threw at another waitress. He bragged about how drunk he had gotten the previous Tuesday night before returning to manage the restaurant. He diffidently seems like someones nephew or step kid they let run the restaurant who gets away with murder. 10/10 wouldn't want to work for this tool.

The shame here is that it honestly a good chicken place. The food is good and the wait staff is knowledgeable. I just wont support a place with such an obviously flawed manager. I feel bad for...

Ordered online and was given a delivery time of 1 hour and 20 minutes (which I understand for a Friday night. ) Called when food was 25 minutes past late and was told they were bagging it up and it was leaving now. We live 15 minutes away and a half hour after that phone call, the delivery driver called us to apologize, which seemed pretty awful of the resturaunt that he had to (not the resturaunt or management, because it certainly wasn't his fault) Either we were lied to and they forgot our order or they refused to call in another driver leading online delivery times to be off by over an HOUR. No compensation or even a word of apology from the resturaunt itself. Poor planning or management at BEST. Liars over the phone at worst.

21AUG18 Made the mistake of ordering again. Forgot all sauces in order. Called and told the store, requested sauces be sent. Google maps has us 13min away on a Tuesday night at 930 (no traffic). called a half hour later, said the manager left to deliver them 10 min ago (waited 20 min after telling me on the phone that they were sending them right out) cant possibly take 20 min to prep 3 sauce packets. This place is the textbook definition of a team with poor management, the leadership needs to be replaced. I can handle mistakes, but the employees at the restaurant are dealing with my calls due to the managers lies. Garbage out of Ten. Nothing came of previous complaint either. Lots of online lip service to save face, no action taken by actual store.

06MAR19 Messed up again. Ordered. Food came 20 min late. Best performance by far yet. But plain fries came covered in the saltiest seasoning known to man. Makes fast food fries look healthy. Did not order it, and its inedible now. How is this place not out of business. Its 4.1 stars has to be as fake as rotten tomatoes scores...

Absolutely the worst I have ever had in a long time. If I could give 0 stars I would. I ordered take out this afternoon and once I got home my family and I were amazed at the poor quality. I ordered a buffalo chicken sandwich which had no Buffalo sauce! And the chicken was cold, appeared microwaved and the cheese was microwaved burnt. There was some kind of cold fries with microwave burnt cheese and ice cold. My wife wanted the sweet potatoe fries ($2.00) extra to only get 4 freezer burnt cold waffle fries. My son's hamburger was nuked in a hockey puck and my daughter’s apple slices was......a whole apple!!!!!!! So basically if you looking for an establishment to take your hard earned money for food that is worse than a fast food restaurant this is your place.

10/24

Re-try after 8 years and their remodel. More open than before with the bar opening to a front porch and a game room in back that takes cash only. I ordered queso and chips to start. It was like the queso from the jar from a gas station and stale chips. Their OG “Kicken Chicken” sandwich I can describe it as a bland chicken tender with bacon bits, cheese on a hot dog bun and some liquid smoke ranch on the side. I couldn’t make it through half until I threw in the towel. My kid has a kids cheese burger and he got through half of his and couldn’t stomach it. Staff was slow and when the bill came there was a 3.5% surcharge. When I asked about it they said this way the menu prices don’t rise so basically you’re paying the inflation prices. Also no military or first responder discounts but offer some reward point program. Think this is a place where if you get drunk then the food quality...