Bojangles — Restaurant in Sumter

I placed my order on the Bojangles app before arriving at the restaurant, and proceeded to get the the drive-thru line to pick up my order. There were only 3 cars between me and the ordering kiosk when I arrived, but it still took over 15 minutes for the line to move so that I could get up to the kiosk. When the woman asked me what I wanted, I said I had an online order from the app. She tells me that I must come inside to pick-up my order, and cannot do so through the drive-thru. I try to nicely tell her that I have been waiting for quite a while in the drive-thru, and I would just like to pic it up at the window if possible. She then tells me they are "backed up" and if I want my order I have to come inside. I pull around and come inside to pick up my order, and my entire order is already packaged up and ready to go at the pick up desk. I cant comprehend why it would have been so hard for them to simply pick it up from the pickup counter and hand it to me through the drive-thru window. I understand they are busy, but if a customer sits in a drive-thru line for 15 minutes the least they can do is hand...

Ordered in app and told to pull in to the curb side spot and someone will bring it out after waiting almost ten minutes I went inside just to be lied to by the young lady the packed my order we don't know its curbside we don't even know when you pull up so you gotta come inside Looking at the same slip of paper she was as she packed my order at the very top it says Pack Slip then Curbside with a description of my car at the bottom also I checked I arrived in app and in email so what was the problem and my number is on the slip as well the lobby had two people in line I made three Don't offer a service if your not willing to provide the service I will be deleating this app Ordering in app 25 minutes before you arrive is useless if you still have to stand inline waiting for the food you ordered in app while you where at home being packed like you was rung up...

Terrible terrible attitudes at this location on this day 2/26/2023. I was waiting for my order and noticed how these young people there talked to customers. Also, the management and other staff members had drama going on in the background, and on top of all that, the food was terrible, the rice was soggy and you almost had no choice in what part of the chicken you want, and the tea was really nasty. I hardly ever go to this location and this was a reminder why I don't go there but thought I would take a chance this time. Seems like there is no basic understanding that customer service and quality food is job number one, and to be friendly and polite with all customers, even when customers are not so nice. Without the paying public, they will have no job, so it's best to be polite and nice to the people who took the time to give you...