Five Guys — Restaurant in Sumter

Ordered thru the app but after I got home found the order was not as I had ordered it, or what was clearly printed on the receipt outside the bag:

*Was not lettuce wrapped as ordered, *Did not receive bacon or cheese for the bacon cheeseburger (which cost me extra), *Did not receive any mayo or mustard as ordered.

Because Five Guys burgers are a good bit more expensive than most fast food burger restaurants, I also expect that the quality and service would reflect that higher price. On this visit, I certainly did not get what I paid for. Far less.

My mistake was in not opening the containers and checking while still in the store, but I went on faith (lesson learned) because, to this location's credit, they had always gotten my order right.

I was told when I called and spoke to an associate (was not offered the opportunity to speak with a manager) that the only thing I could do was drive back to the store (15 minutes away) and have them remake my order. For obvious reasons, I chose not to do this.

I post this not to discourage others from patronizing this store, but in hopes that someone in management would take it seriously, and better train the associates to, in the future, take more care in filling orders and giving exactly what customers pay for.

More than likely my conversation with the associate will end there, and not be passed on to management, so I write this to that...

Five Guys is a delightful establishment and a unique gem in Sumter, SC. For burger aficionados, it's a haven where they can indulge in a genuine beef burger. Being the only place in town offering such a treat, it has earned a special place in the hearts of locals and visitors alike.

What sets Five Guys apart is their commitment to using fresh, high-quality ingredients. From the juicy, perfectly cooked beef patties to the assortment of delicious toppings, each burger is a masterpiece of flavors. The simplicity of their menu allows the focus to remain on the taste and quality of their offerings.

Beyond the mouthwatering burgers, Five Guys also boasts delectable hand-cut fries that are crispy on the outside and tender on the inside. The inviting aroma that wafts through the restaurant is irresistible, drawing customers in for a memorable dining experience.

Aside from the culinary delights, the ambiance exudes a laid-back and friendly vibe. The staff members are attentive and genuinely passionate about their craft, ensuring that customers are satisfied with their orders.

Five Guys has become a go-to spot for those seeking a genuine beef burger in Sumter. The combination of top-notch ingredients, scrumptious flavors, and excellent service makes it a must-visit destination for burger enthusiasts and anyone looking for a delicious,...

By far the worst customer service. We pulled up there was one person in line . No one else in the restaurant. The little boy that took our order was very unprofessional. He was giggly to the point we could not understand him. And he made us so uncomfortable. Then we pay 5 something for two drinks for them to have no tea. None.....so I go to ask if they have any for it to take them for ever to acknowledge me. They were just talking and laughing. So the girl comes out and has to make some tea and they tell me it will be 6 mins. Well when I order food I order a drink to go with my food. So who wants to eat with no drink ? And we don't drink soda. So I just ask for them to refund my drinks. We were done eating. So we ate with nothing to drink. Now had they have been busy I could possibly look over it. But they were not busy and everyone was just enjoying themselves instead of taking care of the restaurant and the customers.. so I won't...