KFC — Restaurant in Sumter

About the worst service I’ve ever experienced. Firstly, I ordered on the kiosk and paid with card. The total of my food as well as a coupon book I bought for a dollar added up to $15.98 on the kiosk screen, so I paid with my card and placed the order, and when I did it said the total paid was $18.25, absolutely no taxes or added fees were shown, it just jumped up more than $3 after I paid for it. I look at my receipt trying to figure out what had happened, and suddenly it’s telling me my subtotal is $16.68? Which is weird cause all of my items added up including the coupon book was $15.98, as it was on the kiosk. My tax was $1.57, which added onto the $16.68 comes down to $18.25. I paid 70 cents more than what I was told, which is fraudulent. Not only that, but after getting my order, I asked for the coupon book I paid a whole dollar for, and they told me they didn’t have one. Since I didn’t receive what I paid for, I asked for my dollar back, but they said they couldn’t give me it back. And after they took their sweet time in simply giving me the 70 cents I paid extra, I just got another leg instead. So from absolute no disclosure on the kiosk or my digital receipt, and the coupon book I never received, y’all owe me $1.70. The service in general is just terrible. I asked the cashier for my drink about three times and she just rudely dismissed me, telling me my food would be ready, even though my food isn’t what I asked for, I just gave up because I didn’t feel like arguing, and I had to ask for my drink after receiving my order, they didn’t even know I had one. I work at fast food myself, and I know and understand that processes are more complex than the average customer can see, and there are also many things to deal with during shifts, but come on, this service is absolutely terrible, I couldn’t even get a simple $1.70 refund for an item I paid for and never got, and some sort of hidden upcharge. I left because I wasn’t gonna waste anymore of my time. All and all, this is the WORST service I have ever experienced, I would not recommend this location AT ALL, the marketing and costs are borderline DECEPTIVE, and the management is AWFUL. I usually would never say this, but y’all should have some shame for this. Unacceptable. Just...

One night I went there to pick up an Uber eats order for a customer at first I was told the order was canceled. I told the cashier the order is not canceled, so I proceeded to call the customer and they also confirmed the order was not canceled, and that this wasn’t the first time this type of incident happened at this particular location. I told the cashier again the order wasn’t canceled. I was told by the night manager to park on the side to wait for the order. I patiently waited for a little over 30 minutes for the customers order. I waited until the line went down and pulled back up to the drive thru window. I asked about the order again, only to notice the order was never prepared, and was even lied to once again that the order was picked up. I explained the order was not picked up, because I was waiting on the order. Afterwards I waited at the window while watching them NOW fixing the customers order after almost an hour of waiting. While on the phone with the customer for the second time the customer was not satisfied with the customer service provided and neither was I being someone who has 7 years of customer service experience. Also I’ve worked at this location years ago , and I know how things are suppose to be prepared and based on the experience it was not professional at all. Too many young kids working there not taking their jobs seriously. I am very disappointed in how the standards have been lowered within this location. I pray the best for all of them & hopefully in the near future they will have proper training on how to conduct business & how to properly both serve &...

awful drive through had placed an order the gal repeated the entire order 1 2 piece meal original with mashed potatoes 1 3 piece meal crispy with mashed potatoes 1 3 piece meal original with both mashed potatoes and Cole slaw

drinks 2 Dr. Pepper 1 blue mountain due Total was $32.56

Get to the window she repeats a whole entire different order I repeat our order and she gets made and instead of 3 piece crispy the box had only 2 pieces instead of the Cole slaw the box had mashed potatoes and extra biscuit

You don't deserve any stars the gal quickly handed me the change and it almost was like she was trying to throw the drinks and bag of food We were not in any way rude she clearly repeated the correct order back at the drive through but at the window...