Erbert and Gerbert's — Restaurant in Superior

Hello! I have literally NEVER posted a review in my life. I don’t complain. I don’t ever feel like service anywhere I have been has warranted a review- good or bad. My experience tonight, however, has brought me to write my first review at 34 years old. The gentleman who rang me up for my one sandwich, one bag of chips, and 2 bowls of chili was absolutely terrible and overall just an angry human. He mumbled the entire time and when I asked what soups they had still available (being that it is later in the day and I understand they run out of certain items) he looked at me as if I just asked him to commit a crime and mumbled to me to look above at the screen and rolled his eyes at me as if I’m stupid. Listen, I get it… working in customer service can suck sometimes. I’ve been there, I’m still there and I get it… people are annoying and can be even more annoying when they ask you the same questions over and over again, BUT that doesn’t mean you can be rude and mean to a customer that is quickly ordering and willing to pay whatever the total amount is AND leave a tip. This gentleman was taller, scruffy facial hair, hat sort of sideways, and literally looked like someone poisoned his cheerios this morning. Again, I have never spent time to write a review but leaving that store made me feel uneasy and mad that I spent money there. The only thing that I feel better about is the VERY nice gal with a super cool nose piercing that handed me over my to-go bag. She smiled and thanked me for coming in and that’s all I ask. I’m not looking for much, but when I’m dropping over $25 bucks for a couple cups of soup and a sandwich, that guy could have talked to me like a normal human. Thank you to the nice gal and I hope someone does something about the tall hat guy that hates his life there. I will not be back to that location as I felt like I did something wrong leaving there without saying...

I am a bit disappointed. I ordered a Sandwich and a bowl of soup with one loaf of bread. I like to dunk my bread in the soup. Anyway I got my order after I went outside and found it in the rain. No soup in the bag I got 2 loaves of bread instead of 1 and my sandwich. The sandwich was good and the bread was too even though I only ordered 1 but I’m disappointed I didn’t get my soup. I reached out via email support and was told I would be getting a refund this was on 08/30/2022. I have not seen a refund and am assuming I won’t get a refund for just the soup like I had asked since I never got it. I am disappointed and won’t be ordering delivery again. One thing I would recommend is you add a way for the drivers to message your customers when food has been delivered if they are not going to enter the building and just leave it outside. I don’t have the ability to download the app so I feel it should be added to the website if it is a feature in the app. Jimmy John’s, dominoes, Pizza Hut and a few more have this feature. Sad because I do like your food but this was disappointing how I didn’t get any communication with the actual store. The support people were great...

i ordered online a day ago, and usually they take the food price out of your card before the tip. they took the full amount before saying "your selected delivery time is invalid", no pending order. 2 hours later it didnt arrive so i updated the ticket to confirm but still no response. i put in the ticket a day ago and it feels like they just tossed it on the backburner after beginning to "process" my ticket minutes after my complaint was made, as if to just remove whatever notification it burdened them with. no help or reassurance whatsoever from a "Dan M" individual. im willing to update this review depending on how this situation is resolved. review edit: it has been 3 days, ive called the store and they said a general manager would have to help me, no online response to my ticket, I don't know what their issue is but at this point i do not care. this is inexcusable and i just want my refund, or at the very least a response letting me know they're even trying to...