Domino's Pizza — Restaurant in Surf City

We ordered at 6:11 pm. Began calling at 6:57 pm but the phone was off the hook and couldn't get through. Even called the other store who said they "must be busy." Called 78 times, busy signal. At 8:08, got message that the food was being quality checked.... at 6:56. Got through about 8:10 to cancel. They refused to cancel the order (Preston), saying "everyone waits" and it isn't their problem. Wife called back and spoke to Preston, after multiple calls, to cancel order, who refused to give name of store manager and refused to let her speak to store manager, claiming she was "making food". Finally said the store manager was Bob Crane, who was not there. Said he didn't know who the franchise owner is. Wife canceled order. Preston said the driver would bring food back. Unbeknownst to my wife, during this time, at 8:35pm, the pizza arrived while I was outside. We realized Preston knew driver had made the drop AND HAD ME SIGN DESPITE CONTACTLESS DELIVERY. Again my wife was on the phone and suddenly Preston agreed to cancel. The driver never returned for the pizza. 25 minutes later "Mike" called. Wife told him she would only talk to store manager or franchise owner. Suddenly the "store manager" was a female named Christine, who the app said was making our order at 6:11pm. Christine never made it to the phone as Mike repeatedy told us we were stealing food, and that they were calling police...remember they have our card number, and we called 78 times to cancel...oh and all calls recorded. Wife repeatedly told them she would only talk to STORE manager and franchise owner, who were already informed not to be there. I told Mike not to call back, yet he did... this time before I spoke, we heard "no come here! She's just gonna hang up on me again..." After saying he would call police because we stole food, ...

⭐☆☆☆☆ Date of experience: Saturday, July 19, 2025 Location: Domino’s, 204 N. New River Dr., Surf City, NC

I just tried to place an order at this Domino’s location. I placed my order over an hour before I called to check in on my pizza because the app said they hadn’t even put it in the oven — it was still listed as “prepping.”

This is the third time I’ve had to call and check on my food from this location, and each time I’ve been met with a nasty, rude attitude, blaming the volume of customer orders for their inability to keep up. I have no choice but to order from this location for delivery — and they consistently fail to deliver (literally and figuratively).

I have given them grace three times, but all they ever give are excuses. And again today, I was told my pizza still hadn’t been made over an hour after placing the order.

For the record, I know how to talk to people. I’ve had years of experience in customer service and communication. In my experience, I would have been fired immediately if I ever spoke to a customer the way this staff has spoken to me — not once, not twice, but three separate times.

I will be leaving this review here, on Google, on Yelp, and I’m considering posting on our local Facebook community page. If I have to take it to social media to be heard, then I will.

And to top it off? They canceled my order because I got an attitude back with them — so now not only have I waited an hour and a half for food I’m not getting, but there’s also a $30+ charge on my card that I won’t get refunded for...

I placed an order online, when I arrived to pay and pick up my order, the cashier informed me that the card reader was not working. I did not have cash on me so I asked if I could pay online or if there was another alternative and all she said was “no”. She then said that we should go somewhere else! There was absolutely no apology or alternative. We drove 10 minutes to pick up the pizza, then had to drive all the way back home to get cash, and 10 minutes back to dominos to actually be able to pick up our order. When we returned, there was one man in front of us and another woman was working at the front and told him the credit card reader was broken so she had to enter it manually. I wondered why this was not offered to me before I had to drive all the way home and back. I informed the woman (Kelly) of the issues we had and how we were confused about the situation, our pizza had been sitting for about 30 minutes at this point and how I felt like an apology was due because of the inconvenience. She then proceeded to tell me that I was wrong, they did their jobs correctly and it was NOT an inconvenience. She then started arguing and yelling at us. She then asked if we wanted to pay or cancel the order. I was so upset that we canceled the order and she proceeded to tell us to get out of her store. This was the General Manager Kelly. As a young female who works as a manager in customer service, this type of horrible customer service especially from a member of management is absolutely...