Noodles & Company — Restaurant in Surprise

Food Quality: My experience at Noodles & Co. was pretty average. The highlight was definitely the garlic bread - it was amazing, with a perfect balance of flavors and texture that left me wanting more. However, the mac and cheese left something to be desired; it was disappointingly dry, lacking the creamy, comforting quality one typically expects from this dish.

Atmosphere: The seating arrangement could use some improvement. The layout felt somewhat cramped or inefficient, which detracted from the dining experience. It's one of those places where you might find yourself wishing for more space or a different setup to enjoy your meal comfortably.

Convenience: A word on the parking - it's quite the hassle. The lot isn't designed for through traffic, which can make getting in and out a bit of a challenge. While this isn't directly the fault of Noodles & Co., it does impact the overall visit, making what should be a simple lunch or dinner more stressful than necessary.

Overall: Noodles & Co. serves up an average meal with some notable highs and lows. The garlic bread is a must-try, but you might want to skip the mac and cheese unless you prefer it on the drier side. Just be prepared for a bit of a logistical challenge with parking and seating. If you're in the area and looking for a quick bite, it could still be worth a visit, but manage your expectations...

I visited this restaurant earlier this week and I have to say the star of the show was the staff! I came in during a dinner rush and the place was packed. Each employee was working hard behind the line trying their best to get the orders out. However, no matter how busy these employees are they will drop everything to help a customer. One staff member specifically represented this all the way during my visit and that would be Kaya! She was busy doing something else and had her hands full when I walked in along with another customer but she dropped everything to come help us. She was so sweet and friendly! She made sure to mark my order correctly when I asked for the gluten sensitive pipette noodles and she helped me figure out how the to go process works because this was my first time at the restaurant. I greatly appreciate her patience and her kindness with me!

When it came to the food, I really enjoyed my pulled pork Mac n cheese with gluten sensitive pipettes. However, the pulled pork was slightly dry which detracted from how delicious the cheese sauce and noodles were. On the other hand, the fresh rice krispies here were delicious. So warm, sweet and yummy. I would absolutely come back to try this food again and for the service.

Thank you Noodles and Co for giving my family...

My experience at this noodle company was terrible to say the least. I placed an online order for three pastas on the app and after about 10 minutes it said ready to pick up, and made my way to the store. Upon my arrival I noticed they were relatively busy and was told by the person working the register it would be about 15 more minutes. After 15 minutes I asked and they replied it would be a while longer, after 30 minutes same reply and this process repeated till about 1 hour after placing the order I was told they we packing it up and it would be out shortly. Another 30 minutes went by seeing multiple people who appeared to have ordered prior to me get there food and leave the store I asked again if my order was ready, but the reply I received was that it was still going to be a while. I replied with I’ve been waiting in the store for an hour and a half and asked to speak to a manager. The manager did not come to see me face to face and told his employee to offer me a refund and to cancel an order which seemed like the best option rather than waiting another hour to possibly get my food. While inside I saw multiple people complaining about receiving the wrong order and the long wait times, I most likely will not be back here and would recommend...