Chipotle Mexican Grill — Restaurant in Sycamore Township

Do not go to this Chipotle, the customer service is horrible and they're racist! Both the server and manager were extremely rude! I ordered a chicken bowl for lunch, the guy barely gave me a full scoop. He also dropped some of the chicken and asked if I still wanted it or if he should throw it away. I thought that was rude and disgusting why would I want it if it fell. So I asked if he could put a little bit more in my bowl since he dropped some and barely gave me a full scoop. I wasn't super hungry which is why I didn't ask for a double portion. He gave me double and tried to charge me. I explained that I only wanted a few added since I didn't get the full scoop. He immediately got an attitude with me and said "Anything after that is double. Do you still want it or not?". Good customer service would have confirmed if I wanted double or not and would have mentioned that it would be a double charge. I've been to plenty chipotles and if customers ask for just a few more pieces they don't charge. The main issue is they way the server was talking to me and when I asked for his name, he refused to give it to me. I asked to speak to the manager, George Bogard but he was rude as well. I explained that I didn't appreciate the servers customer service and asked for the servers name. He refuseed to give it to me and stayed that he doesn't give out his employee's names. I worked in customer service before and you're supposed to provide your name. I've heard how unprofessional and bad this Chipotle was before and I should've stayed away. I felt like they were rude, unprofessional and racist! I will never come back to this location. I'm a loyal Chipotle customer, but,they may have lost one because this was...

Please help this make sense….I came to the mall after church with my family and placed my order. When I got to the cashier I was informed that I could not get chips without ordering them online. I get products are limited but the “GM” there was very rude and let me know that if I wanted to order my food online she would gladly give me chips. I did ask would you rather throw out my already made food for me to order online for chips in which she would be wasting the “limited” food and she did say yes. Keep in mind I’m watching the employees eat the chips she just informed me I could not get without an online order. So with her rudeness she threw my food in the trash and proceeded to wait in the next customers in line. If this is the way you get treated for not being lazy abs e ordering food online I won’t be ordering at all from Chipotle. Even though I know I’m one person and this will not matter I do want to make it known that I’ma society where we have been dealt an unfair hand with all going on in the world dining out should not have come to this. Please don’t make it harder on others because you chose this job we don’t...

Staff extremely rude. Ordered a bowl. Wanted chips with my Oder and one said they were out the other said I couldn’t get them unless I was placing a online order. Meanwhile one employee comes out eating a chip! The “manager/ general manager” was extremely nasty with me while saying she’d rather waste the order I placed than give me chips for it and I can place it online. She said she couldn’t give me corporates number along with switching over to my mom arguing with her telling her she doesn’t care. She also said they were short stuff so it was nothing they could do about it and would rather stand there and argue with me about it while the line behind me got longer and the Customers shook their head because they wanted chips too! I’m very frustrated the way I was treated today as a black woman that was nothing but polite about the situation and was only trying to understand what the difference was being face to face getting chips and placing...