Aroma Restaurant and Sushi — Restaurant in Sycamore Township

So things may have changed because this was nearly a year ago. I think it was around last fall when I went. The food was so terrible I started to write a review right there while sitting at the restaurant but my phone lost signal and the review was never posted. This was legitimately the worst sushi I've ever had and I've been eating sushi for 10 years and love trying new places. Here's my story:

We ordered three or four rolls, I know for a fact that one of them was tuna and another was supposed to be salmon. However when the sushi came out there was litteraly no fish on my sushi! I'm not joking, I really wish I was. All three or four rolls, no actual fish. They all had a "sea food mix" on them; you know the pinkish-orange colored pasty pate type of stuff that's is some times put on top of sushi. The best way I can describe the look of it is it was kind of similarly to what a crab roll looks like. (I'll attach a picture of a crab roll just for a visual.) All of the sushi's had the exact same mix on them! Even though each one was "supposedly" a completely different sushi with completely different fish on them. While it had a similar appearance and consistency of crab salad, that's were the similarities stop, because crab salad is delicious and what ever this stuff was was anything but. It was overpoweringly salty and pungent. I could compare the flavor to a few very distasteful things but I'm sure you can imagine without the details.

Needless to say I spat it out into my napkin and I'm a woman who normally wouldn't do that in public so you know it was bad! I tried every roll on the table and the same exact taste and reaction! My boyfriend's face recoiled after his bite as well, and he's the type who normally powers through even the worst of foods. Both of us are sushi lovers and connoisseurs and we were equally revolted by this "sushi" if you can even call it that.

So to summarize, there was no actual fish on our sushi, instead they used so fake seafood mix which was probably pretty close to rancid and definitely on my top ten list of worst things I've ever eaten! We didn't even eat our sushi, we hastily asked for our check and the server looked baffled and asked if we wanted a to go box and we very firmly protested with a hardy "No". We got the check and got the heck out of dodge. Sure we could have complained and asked for our money back but neither one of us is normally the type to cause a scene and I know they would have gotten the manager and then they would have tried to say there was nothing wrong with the sushi and who needs the drama, right?

Long story short, I wouldn't wish this place onto my worst enemy and we will never go back and I'd strongly recommend that my friends don't either! (Only thought about this place because we went past and it was like a bad flashback of...

This is the 4th or 5th time I've been in the past year, and i think I'm done giving more chances. Clearly other people think the same in terms of service and they haven't improved on it at all. They are slow, no matter which time of the week you go in. I've been there on a weekday after lunch, and today on a Friday dinner around 730. There was no direction in the FOH and looked like only 2 or 3 servers were serving the entire dining room, with every single table filled with customers. Two or three bussers, but not much of a help with taking orders and checking on tables. The group that arrived before us left about 5 minutes before we did, and that was with us not receiving half of our order due to our server's carelessness of not paying attention to the fact that we had two order sheets. Now, I'm not asking for anything and as a GM of a restaurant myself i know better than to ask. However, i will personally make sure that my customers are ok and ask if i can do anything to do to make their experience better. There was nothing. Our server apologized to us, but no one checked afterwards or offered anything to make our experience better. They even charged us full price for everything, and I'm done giving this many chances to a restaurant. My wife loves sushi and that was the only reason why i gave more than 2 or 3, but it seems like they're not learning from their mistakes and not listening to what customers are saying. You can definitely find better places for better prices...

Wow oh wow was this an experience. I frequent this restaurant however today may have been my last visit for a while. I received the worst service ever and didn't even bother staying for the food. Honestly I have no idea who my server was because he didn't bother to give his name. He gave off a super uninterested vibe as he took our order. It was like he didn't have time to engage in any way. it was like he was trying to run off while taking our order. We had to flag him down twice for a drink we ordered as soon as we sat. I did bring up the fact that I felt uncomfortable with him as he wasn't engaging at all and I didn't know his name. He still didn't tell us his name and proceeded to walk away again. Then when he finally did bring the drink, we just asked for the check. We were trying to tell him to stop the food because we had lost our appetite at that point but didn't have the chance because he kept walking away. Mind you It was 3pm on a Saturday and half the restaurant was empty and he replied with" it's Saturday dinner rush I have 5 tables. And this isn't the kind of environment for engagement we are fast casual."

The manager was also apathetic and unapologetic for his staff's...