Mattress Firm Montgomery Road & I-71 — Hotel in Sycamore Township

Cameron did a wonderful job walking through the different options available. Nothing about the process felt overwhelming, which was a huge relief. We actually took a night to think about it, came back the next day, and ended up going with the higher price point mattress. We really appreciated that he gave us time with both of our top two models to make up our minds, and we felt the price of delivery and removal, box spring, and the bamboo blend sheets we purchased to be extremely fair. Both he and Tiffany were genuine, considerate and very helpful. A wonderful experience, and I'll be recommending my family and friends here.

Update: After talking with him about some of the cooling pillow options the day we bought our mattress, I ended up coming back to buy two. My boyfriend and I both love them, and are pretty sure they're the only thing saving our spines in the meantime before our mattress gets delivered. One of my friends is already pestering me for updates because she loved them when I stopped by afterwards...

My old bed was 30 years old. (Hanging my head in shame.) I had no idea how to shop for today’s advanced sleeping technology, so I did a lot of research for a long time. When I walked into the store, I was greeted by a lovely lady named Mary. She immediately got my situation, that I’ve developed back problems, probably from sleeping on the couch for the past two years. She was very knowledgeable and very patient. Mary did not pressure me or try to upsell me, but she knew that the bed I had decided upon was over my budget. She helped me look at other beds, which were nice, but the one I loved had immediately stopped my back spasms. Mary ran some numbers, and, after helping me with that, she talked to me about how important the right bed is to good health. I’ve been suffering with a lot of pain for a long time, and I decided that she was right. I took the plunge and I can’t wait for my new bed to be delivered!! Mary, thank you for being so patient and kind to an old lady with...

Mostly didn't care for the shopping experience. Felt that the salesman was relying on the computer matches on his tablet rather than any expertise/experience he might have or truly listening to the feedback we were giving him. The computer matching is no different from what I can do on my own on the company website. As the experience progressed, it started to feel pushy, and that he was trying to upsell us. His face noticeably changed to a look of irritation when I questioned some things he was telling me, based on my own sleep experience and research. Also, the samples are extremely close together in this store; I could barely get in/out of some beds to try them, because they are about a foot apart or next to walls. There were some promising beds here, but we left for a nearby store, where we had a much more pleasant,...