Tropical Smoothie Cafe — Restaurant in Sylvania

I enjoy Tropical Smoothie regularly, and right now they are running a promotion where you can get a Free Island Breeze smoothie with a food purchase. I ordered a Chia Banana Bowl and the free smoothie in the app. when i got there, the food was ready but not the smoothie. They were very busy and had apparently “run out” of the type of smoothie i had ordered, but i didn’t know this at the time. Unfortunately I had to go back up to the front counter TWICE to figure out why i still didn’t have my smoothie. Gabriella was extremely nice and sweet about the whole thing and I managed to negotiate getting a different smoothie instead, since i had already ordered my smoothie in the app. They were very courteous about letting me get a different smoothie. All told, I had to wait 24 minutes to get my order completed after i arrived. It was a little frustrating, so be aware of this if you order the free smoothie. But they did make it right and they were apologetic about it, they even thanked me for my patience. I will definitely be going...

I bought an "avocolada" smoothie with protein added in from here. It was yummy. The foam cups they use are apparently very well insulated because I couldn't drink the whole thing at once and it was still cold, like, 3 hours after purchasing it. I encountered very friendly staff. My food order did come out wrong, though. I had ordered a sandwich but it came out as a salad/bowl and I just took it as a divine sign not to be a porker that day and dealt with it but I know in my heart it would've been a lot more satisfying as the sandwich I ordered. Pretty confident that if I had brought it to the staff's attention they would have fixed it though so I'm going to give...

This place is just okay..., if you don't tell them they actually add about 1/4 cup of sugar to your smoothie, so be sure that if your using a smoothie as a meal replacement for weight loss, skip the sugar (Turbino is what they call it)..also they throw away a lot of good stuff that should or could have gone into your smoothie, watch and see, powders and stuff at the bottom of the pitcher don't get mixed in because they put dry stuff first instead of liquids..oh well I'll just keep making my own at home, also the lady was kinda rude when I asked for the rest in a children's cup, but she said they can't do that, so she wasted it down to...