Baskin-Robbins — Restaurant in Tacoma

6214 6th Ave, Tacoma, WA 98406. I was at the above location on the 3rd of July requesting to use the corporate BOGO coupon for Oreo 'N Chocolate Ice Cream. The person that looked like the owner (older gentleman with his wife of the same age) said that we needed to print the coupon out. He said we could not use our phones. We saw that stated on the coupon and said we would be back before it expired. We returned on the 5th of July to find the same person (the owner) working without his wife. We showed him the same coupon that was on our phones (now in printed form) and he stated that he did not take that coupon and that he was out of Oreo Chocolate.

I understand not taking the coupon, but don't tell me that you do and then when I come in with the coupon printed state you do not. Which is it? Horrible...

Very disappointed to say the least. Ordered my cake 3 weeks in advance. I even called the store 4 hours before my pick time to ensure everything was okay and I’m also able to pick up earlier. They said “yes everything is fine and done”.

I show up and ask to see the cake and they show me a small cake with no writing on it. Like super small. Which didn’t at all look like the custom cake i ordered. There wasn’t any writing on my cake either. Which i asked for you know “custom”. So then she goes and charges me for a bigger cake and puts writing on it.

Simply would’ve save me and you some time if you guys would’ve been professional enough. To give me a phone call and let me know what was going on.

Definitely would not recommend coming here....

One of my most favorite ice cream joints and probably the last one left when it comes to over abundance of choices. Sure you can go to the grocery store and get something cheaper or splurge and get what you want. The amount of choices from chocolates to unimaginable blends of flavors is the best draw for me and the fact that they carry sherbert for those, like my kids, that don't do dairy is awesome. I personally like a 2 scoop cup with a scoop of chocolate fudge and a scoop of gold medal ribbon (white and milk chocolate). Service is always great sometimes the wait can be long but two people can only help so many at one time. Worth the...