Le Fleur Salon — Local services in Tacoma

I had purchased a Groupon for a Brazilian wax and booked the appointment for 8 November 2023. My appointment was for 1600, but I wasn’t brought back till 1610. The service ended @1625, and I was out the door by 1630. DD was aware that I had purchased a Groupon before the appointment and did not tell me before the service the Groupon was a one-time use. I had previously used one on 22 February 2022. We even discussed that the first time I came in, and I had found her on Groupon. I’m not from the area but I have now moved to Tacoma and was looking for a new aesthetician. She still did not state the one-time use during the service. I had a full Brazilian wax on 27 October 2023, two weeks previously. I just needed a quick touch up before my weekend trip. Which DD was aware of. Still did not mention the use of Groupon. After the service DD refused to use my Groupon and had me pay the full amount. She said I would need to contact Groupon for a refund. I apologized for the mistake; I wasn’t aware of the one-time purchase. I did assume I was able to purchase it again because they sent out a notification of the deal. I think it was incredibly unprofessional to not explain during the service that you would charge someone the full amount of $80. Even after discussing my Brazilian two weeks previously and stating there wasn’t much hair growth to remove. DD could have given more grace to the misunderstanding. Possibly charge a maintenance Brazilian because of this specific situation. I would have rebooked the appointment for a later date, to have the full service. You should be able to have open and honest discussions about pricing for services. This felt intentionally deceptive. I would be cautious of Salon services. I don’t feel they would give an honest quote for the correct services after...

I went to see the owner Alison due to reviews. The recent salon visit was a horrible experience, waiting 15 minutes before anyone acknowledge me. I felt like she was rushing thru my apt and not focused. She had her intern put color on me while she serviced another client. I felt uncomfortable with this. I thought the color look OK but only for 3 days, became very dry frizzy and yellow. She was in a hurry putting the foils in and then had her intern put rest of color I. Horrible, then I was charged almost $300. Would not recommend With your response as a salon owner and professional displays how truly unprofessional you are with the false comments that you made. The red flags were there you did not listen to the client. and you were in a hurry and not focused. Don't blame the client for your incompetence, take responsibility for the service you provided or did not provide, making false statements with an accusatory tone is slander. If you would like I can show you the pictures of my damage hair and the uneven cut. I understand your phones were out and you stated you were stress out at the appointment.The best thing you could of done for me as a client would be to cancel my apointment, if you were unable to provide high quality hair services. Now my hair is so badly damaged, I cannot do anything with it except soak my hair in coconut oil and continue to condition. No I do not use cheap shampoo...

For years and years I've dyed my own hair and never stuck to regular hair trims, until I went to Le Fleur. Alison, the owner, really listened to everything I had to say about my hair and my history. She convinced me to let her do some color, which in previous experience never turns out. Needless to say, she is super talented and my hair has never felt more healthy and looked so pretty. Le Fleur is very budget friendly and seems to be very willing to work with you on your goals if you have a tight budget. Gone are the days of box dye and DIY haircuts for me, thanks...