Wendy's — Restaurant in Tacoma

We ordered 3 spicy chicken sandwiches with fries and soda and chicken nuggets I requested to be fresh made they said yes no problem when we got our food the spicy chicken sandwiches were so hard the chicken Patti was over cooked so I went back to the place and I told them that the chicken was over cooked and they said we going to gave New hamburgers I ask again please fresh made they said no problem but you will have to wait I said no problem I move my car to the side to wait for my order I wasn't even finish to parking and the lady said here this are yours I ask again are they fresh made? She said yes I went back home and and they were extra cooked So I call Wendy's and I requested to speak with a manager and the girl who answered said I'm the manager so I ask her name and she said I can't gave you my name and left the phone So I keep saying hello and there was a different women she said I'm the manager I splain everything and She said came back We going to remake them.. and She said but we need the hamburgers back, I was so disappointed and I said well I want my money back she said if you want your money you need to came back and wait on line or came back tomorrow but you need to bring all the food with you so I went back I show the hamburgers to the manager Olivia an Asian girl she didn't even pay attention and she kept saying mmmmmm ok I just going to gave you refund for the hamburgers because that's All you bring!!! If you want the rest of the refund come back tomorrow morning to see the manager to gave you the rest of the money...This people are very rude they don't deserve to have a job it seems that it's a joke what they're doing Never coming back to ...

I've always thought Wendy's has 2 things that makes it better than most any other fast food restaurant; The chocolate frosty compared to any milk shake, and how you can still get chicken nuggets during breakfast time. You just have to wait 5 min. I went to the Wendy's on 72nd first, and I was the only one in the drive-through. The lady said they don't do chicken nuggets in until 10. I told her that I've done it before multiple times, and she just immediately argued with me. She did not believe me. Instead of asking a manager, she disrespectfully just didn't believe me. I went to go inside to speak to a supervisor, and the lobby wasn't open yet. So I had to postpone my breakfast. I later went to the Wendy's on Steele St just over an hour later. I asked for the same thing and was told I have to wait till 10:30. I asked for a supervisor and was told I was talking to one. I got him to admit to being allowed to do this, but he said I had to come inside and order it. I asked why I couldn't just order it in the drive-through and wait out front or come in after, since I'm already stuck in the drive-through. He said it's easier if I just come in. I don't know how in the world that could possibly be easier. So I've been viewed as a liar...

DO NOT use the order pick up through Wendys.com. We ordered, paid, even received a email confirmation. When we got to there no order and they didn't tell us at the speaker so we could order something while we were already at Wendy's They told us at the window and said there's nothing they could do about it they are not affiliated with Wendys.Com and that I had to call the 1800 number. So I did and sat on hold for 20 minutes then told me it was cancelled and I would receive a refund at the end of the day. Not even a sorry from any of them the guy on the customer service told me that I must have cancelled it myself. Like that makes sense I cancelled it so I could not get breakfast and sit on hold to talk to Carlos. They could've just looked it up at the restaurant told me it was cancelled and boom I could re order and everyone wins or at least send a email if my order was cancelled. Super inconvenient the opposite of ordering ahead anywhere else. I know I didn't cancel the stupid order but I guess the customer is always right has been swapped for it must have been the customers fault. Complete waste of time and I...