KFC — Restaurant in Tahlequah

manager was AWFUL to my husband and i. we bought and paid for our food at kiosk 2, received our whole order minus a kids milk. i went up and explained the situation and showed our receipt (it was a digital one sent through text). the girl behind the counter said they didn’t have milk and i explained that was fine and whatever else they had for kids would work. the manager came storming up accusing us of not paying! saying that she will not be giving us something we didn’t pay for. i showed her my receipt and told her we have all the food, just not the kids drink. she said we never paid for anything and never ordered anything. i showed her my receipt multiple times and she was outright hateful while i remained calm. i left to go tell my husband what happened and he went to the counter with the receipt himself, he was telling a worker when the manager stormed back up and said “if this is about the kids milk you’re not getting it” and my husband then matched her energy. we paid 5.19 for a kids meal, we got everything but the milk. we are not leaving our one year old thirsty! she then back tracked and said “oh well she told me she didn’t get her food. i didn’t know it was just the milk” i barged right but up there and said “yes i did tell you so! i pointed back to the table and said our food is right here. i showed you our receipt and everything.” she said “oh it was just a miscommunication” and gave us our drink and left. i would like an apology and most of all, this lady should not be a manager. she immediately took to escalating the situation and speaking hatefully and raising her voice at us when we were happy and just wanting a drink for our toddler that...

I gave 2 stars. Reason being is bcuz the staff forgot...FORGOT!!! about r order. We waited a good 35 minutes for r order, and I had to go to one of the staff to REMIND them that we didn't get r order. They didn't apologize, and when r order was brought to us, it was just put down on the table...there was no "I'm sorry for the delay"..nor "I'm sorry for any inconvenience." The place wasn't crowded or too busy. There was 3 ppl ahead of us and 1 after us. They all got their orders in a timely manner...but not us. What's up with that??!!! Other thoughts come to mind which I'm not going to state here. But I don't think I will be going for lunch here again. Ok..I said I wouldn't have lunch here again...I had dinner here bcuz everyone I was with wanted KFC. This time the service was alot off the mark. I ordered the 2 piece meal with a drink. My daughter ordered the tenders and her dad ordered a 2 piece meal. Only one order was right. We weren't given any sporks....there was no biscuit with r meals...one of the 2 PIECE meals came with only ONE piece of chicken. Sorry to say but I lowered my rating from 2 stars to a 1 star. This used to be my fave place for chicken but it seems the service here is steadily going downhill. Plus the place wasn't busy at all. Maybe they just don't care how they serve the...

Ordered 2 meals. 2 extra biscuits. Asked for salt and pepper. Had to go ask for salt and pepper 3 times. Had to ask for extra biscuits 3 times before we were given both of them. No carbonated water for soda fountain, opted for tea instead. Tea was terribly watered down or old. They shorted my parents their extra biscuits and did not give them any flatwear. While it is expected that occasionally a restaurant will get something wrong and correct it, this seemed to be a running issue. The two people in line in front of me were waiting to have their orders corrected after driving all the way home, discovering their orders were wrong and came back to have them corrected. While waiting on tea, the manager complained to one of the workers that she cannot believe that when the store ran out of CO2 on Friday, it was Saturday, no one on that shift did anything to get more ordered so they wouldn't be out all weekend. It sounds like a mismanagement issue and lack of insight. I felt sorry for that manager having to explain why they couldn't take care of people's request to get the soda pop. At least she was honest and that...