Pretty disappointing service. I ordered a matcha latte but was served something else. Thankfully, they agreed to remake it.
After I placed my food order, the female server asked me to wait outside because of my dog — a small, well-behaved one. This is the first time I’ve encountered such treatment, and it felt unnecessarily rude to say that to a customer.
Overall, the service was underwhelming. Cute café vibes, though.
Re-
Oh, so now my dog is a problem? Funny how nobody mentioned that when you happily took my money. If pets are such a health hazard, maybe post a sign or—I don’t know—say something before I order?
Also, I asked for a matcha latte, not “whatever’s close enough.” If it’s not on the menu, a simple heads-up before you charge me would’ve been great. Swapping it out without telling me isn’t fair for your customer as well.
Let’s not spin this. Bad attitude is bad attitude. Don’t blame the customer for expecting basic...
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