Arby's — Restaurant in Tallahassee

I was unaware of the new management food items, I have been to Arby's in Florida in out of FL and mostly the sandwiches were cold cut so I ordered based on my knowledge. When I received my order I was disappointed to find that to there were no veggies and the size of the sandwich had slightly decreased. I was expecting cold cut chicken but instead received a fried chicken thingy. I did not want to interrupt the flow of business with my concerns so I just asked for an exchange for sweet potato fries. Then cashier name Sandy rung it up. I didn't understand why I had to pay for the pain that was handed to me directly and indirectly. Nevertheless, I started feeling uncomfortable ordering or stating what I wanted. I'm not easily intimidated but when there is opposition of some sort I can feel it. While dining some inappropriate comments were made. She even came over to me and accused me of not paying for my drink. I explained to her I had my own cup and it was ice. I didn't want smoke with Mamalade so instead of voicing all my concerns I decided to leave a review. To make an improvement in customer servicer the cashier should be more suggestive in a professional manner about the changes to food items and the menu should specify whether it's cold cut or fried. Option to add veggies to sliders. The taste wasnt the best. Again I expect cold cut chicken but received something different. Order time was "magical". Interior and exterior was fairly clean and inviting despite the opposition. I dined in to observe/witness other interactions between customer and associates to make sure there were no discriminatory or acts or retaliation and I wasn't being...

You asked for feedback- this is the only place I found to leave that. Pulled into lot around 2pm and say about 8 cars in the drive through so I went in. I stood there for what felt think 10 minutes without even an acknowledgement. Watched a cashier take a sandwich back to the "cook"( and the only cook I saw) to discuss what was wrong with it. You could hear the dismay and frustration from the cook. Mind you one cook and 4 cashier's. So I decided to try the drive through again. Got in and waited for many minutes and not one car moved but I was also going to be trapped the way the parking lot is. I have been waiting all year for the orange shake and that was all I wanted. I walked back in, saw a cashier staring at the cook waiting for food. I asked if I could just get a shake I didn't want anything cooked. I was told to wait a minute as the cashier continues to glare at the cook. Finally someone went to help the cook, I was able to the order my shake and leave. I have been in the restaurant business for over 30 years I know exactly what was going on, but the fact that it impacted every guest inside it out is not good for your business. Since you are the only Arby's in the area it probably doesn't really matter that much. I do appreciate you reaching out to ask for the feedback, shows you are involved and concerned about your business. The group of ladies you had working yesterday need to...

Alright y’all, so my husband is not a fan of Arby’s, AT ALL. After a lot of convincing, I bugged him into getting the new loaded chicken ranch mac and cheese. Of course while we’re there we order meals for us and our baby girl. The people were SO kind, even though we came in later than I’m sure they liked. They were quick to get our food out. And it was hot, fresh, and delicious. My husband even enjoyed his meal. We ALL loved the new loaded Mac and cheese, and the fries and mozzarella sticks were cooked to perfection. I also got the Buffalo chicken slider and it was the perfect amount of Buffalo to ranch ratio, I’m not even joking. The ladies we had the pleasure of meeting in the front were so courteous and sweet, that we even had a full conversation about where we were headed from and what brought us to town. They didn’t rush us at all, and were even willing to let us stay - happily, might I add - if we weren’t done with our meal yet, even though it was time for them to start locking up. I WHOLLY recommend this Arby’s. I’ve always loved Arby’s and have been to a large amount of them in my 25 years of life, but this has genuinely been the best experience with best quality food I’ve EVER had at an Arby’s before. Will definitely come again when I’m in...