Hungry Howie's Pizza & Subs — Restaurant in Tallahassee

Order #279 placed August 17, 2024 store #00248. My daughter was eating cheeser bread and started gagging and once she spit her food out she saw a fingernail in her bread. I called the store #00248 and advised the young man thati needed to speak to a manager because it's a fingernail in my cheeser bread he said let me get a manager and holler to manager caller need manager it's a fingernail in her food 3-4 minutes go by hear people talking then I'm put on hold. So while on hold I proceed to drive to Hungry Fingernail Howies 16 minutes of being on hold the call was disconnected. Called back and they hung up the phone, called again and now it's a manager that answers and I explained the situation being on hold hung up on wanting my money back and he says this my first time hearing this but I'll have your money to refund back to you, sir you heard the young man say Manger customer says it's a fingernail in her food I heard people talking before being put on hold. I didn't know anything about it till now, Hungry Hiwies is not that big it's a big restaurant and don't lie on that man that said it to you. So he get loud with me and get louder yes I did and then the Manger hangs up on me after I said I'm on the way back for my money and with you all fingernail. When I get there the young lady with the black and burgundy hair and long nails tries to hand me the money and I said I want to speak to the manager first she look around he's making pizza, tells him I want to speak to the manager, close window come back he's coming can you pull to the side no i didn't pull to the side to get a fingernail in my food im jot moving, then he sends someone else to the window cause you can't talk to a customer about a issue and this guy says he's on the phone (I thought he was making pizza). They lie in this store and I will be filing a complaint with Hungry Howies and the health department tonight. I wouldn't have been this mad but the way you handle me a customer and then lie on your staff and disregard no apology from nobody in there...

Edit 7/19/24/: Funny how the owner responds to almost everyone else but me lol. This review was made a week ago.

Too long to read: They messed up my order, hung up, and ghosted me because I wanted compensation.

I ordered a half pepperoni + jalapeno (garlic crust) and half cheese (cinnamon crust), well-done wings, a cheese pizza with garlic crust and cinnamon sticks. The cheese pizza and cinnamon sticks were fine, but my wings were NOT well done. And as for the half-and-half pizza, I received jalapenos on one side (nothing on the crust) and pepperoni on the other (garlic AND cinnamon on that side???), which I don't understand how they can mess up both the toppings and the crust somehow. I called the store back once I got home, and I was hung up on both times. Keep in mind, this was about two hours before closing time--they weren't leaving anytime soon. Only when a customer service guy called on behalf of me did the store answer the phone, as my phone number was basically disguised. Whoever finally answered the phone (this guy had a douchebag attitude btw) told me to call back the next day, so I did. Guess what? They told me (AGAIN) to call back the next day, and also said something about a one-day policy? Huh?? And so, I called corporate... They told me that I would hear back from them within the next 3-5 business days. It has been 6 business days. I hope that they haven't forgotten about me. I will not stop until I get some kind of compensation. I do not have money to just throw around. I only wanted a refund or credit for the parts of my order that were made incorrectly, but because I've been getting treated like crap, a full refund would be nice.

I don’t even know how to put into words the heartbreak I felt last night. Hungry Howie’s, you’ve always been a reliable source of comfort for me—something I could count on when life feels a little heavy. Last night, after a long and draining day, I turned to you for the one thing I thought could make it better: two of your delicious calzones. The thought of that warm, golden crust, the gooey cheese, the perfect balance of toppings, and the joy of dipping it in marinara sauce was what kept me going all day.

But when I opened the boxes, my heart sank. Instead of the two calzones I had been dreaming of, I was met with two large pepperoni pizzas. I just sat there staring at them, hoping it was a mistake I could fix. Don’t get me wrong, I’m sure the pizzas were good in their own right, but they weren’t what I ordered. They weren’t what I needed. It wasn’t just about the food—it was about the comfort and care I was expecting, and this felt careless.

I tried to tell myself, “It’s fine, it’s just food.” But it wasn’t fine. I couldn’t bring myself to eat more than a slice because every bite just reminded me of what I didn’t have: those calzones that I had been so excited for. It wasn’t just dinner—it was supposed to be a little moment of happiness in an otherwise rough day.

I feel let down, like my trust was misplaced. I called on you for comfort, Hungry Howie’s, and you gave me something I didn’t ask for. I know mistakes happen, but this one cut deep. It might sound silly to some, but food is emotional, and this was more than just an order gone wrong. I’m not angry—I’m just sad. I don’t know if I’ll be able to trust you with my comfort food again, and that breaks my...