Burger King — Restaurant in Tampa

The lady tonight was Absolutely horrendous This is aug 7th at 9:52 pm.

My husband and I came from a very long trip and was very hungry. We stopped at this location early in the morning but their was a mix somewhere. We was too tired to call it in, so rested call called about 40 minutes ago. The lady we spoke with was very rude when we asked her to look up our order so we can get it replaced. She got very agitated, and so did my husband. She said and to call in the morning, so we asked for a refund, she said no again and hung up on my husbands face. So he called back and asked her to look up the card we used as that leaves a record of our purchase, she no and hung up again. My called back, only this time he was a little upset. He explained that it’s a shame, all the schooling, money spent for College and you can’t access a Burger King register or flip a proper burger. She said we should watch how we spend our money! And hung up again, Like that’s her concern. My husband went their in person and told her how one representative of a large franchise (Burger King) could ruin that locations reputation and ruin business for everyone. The guy in the morning who took our order was nothing less then a gentleman. It was a simple mistake that a Moran took to the next level. This is not a review, this is a message to the owner. I want my money back, my food replaced, and her fired. Until then, this message will as warning to everyone who wants eat without wasting their money. My food was wrong, the service was wrong, the compensation was none existent, the night staff is terrible, and just hate their jobs. Please drive the extra 3 blocks to a better location. Please don’t wast your time or hard earned money here. It will only upset you to the point of going to sleep hungry in frustration. Not a good...

On March 26th I placed an order that was picked up by my wife at 11:30am. It was just for a fiery wrap and two cookies. At around 3pm she started getting sick and at 5pm was having serious food poisoning symptoms and had to go home, and contact her doctor. She was off sick for 3 days and the doctor had given her antibiotics, she hadn't had anything else to eat that day, so was clearly the wrap.

I contacted customer support just to report the issue, I got no response for days, until I left a Google review, then suddenly a manager called Denise, I think her last name was Anderson. She asked for specific information, I gave her what I could but said she'd really have to call my wife for specific doctor and insurance information, she wasn't interested in taking her contact information and seemed more concerned with the review I'd left.

Anyway, she said she was sending the information somewhere, and I'd be contacted soon, and I agreed to remove the review. A month later and no one contacted me, so clearly it was all about their precious rating on Google, well the review is back.

I wouldn't eat here, clearly they have some issues with cleanliness of the food or place, and if you do get poisoned, they're not going to care. A weird approach to take honestly, because at eventually someone will end up seriously ill or dead, and then they'll have a huge lawsuit, but I guess to Burger King that's not as bad as a one star...

Okay, take it for the day we went. We order Via the online app. Makes getting the right order in a timely fashion happen ---- Most of the Time. This time not so much. 26 minutes in a drive-thru is unacceptable. 10 minutes behind 1 vehicle at the window waiting on their order. They finally get theirs and move on. The worker hands out 2 drinks no straws and closes the window. No one was around the window for another 15 minutes. My order gets handed to me and I ask for the manager. 2 more minutes she arrives. I started the long wait is unacceptable and the very unprofessional. At no point was I told it was going to be a long wait, I had paid and was held hostage due to not receiving my order and NO contact from staff. Manager " Sorry" in a not-so-reassuring tone. I said you have 5 people working plus yourself. Your manager skills are underwhelming. Manager "What would you like?" I'd like for you to great the 4+ vehicles behind me yourself explain the delay and get the staff motivated to get the orders out faster to have a better reputation. Usually, it's been a good experience, have to do this review for this instance because it happen and others...