Marco's Pizza — Restaurant in Tampa

First time in my whole life I have thrown out almost an entire pizza. We ordered the special with pepperoni, sausage, mushrooms, onions and green peppers. We added banana peppers. The pizza we got was covered, i mean totally covered with huge chunks of practically raw peppers and onions, the crust was so wet and soggy we had to use a fork, because there was no way to pick it up and hold it without the whole thing falling apart. And even worse was instead of banana peppers they added pineapple! We hate pineapple on pizza. To their credit, i called and they said they would refund my order (still waiting to see that credit). Not a good experience!

Ok, so I was told it would take 24 hours to get the credit. No credit as of yet. The management response below said to leave feedback at the site below in their response. When I attempt to do that I just get taken to their ordering website to sign in to my account. There is no option to leave feedback. Very...

I used to love marcos. When their food is right, it is good. 4 out of my last 5 orders had problems. This has been within the last couple months.

One night, it was really late and not many places were open. So I ordered delivery. I am convinced that the driver just went home with my pizza. I don't know what happened but they NEVER showed up. I ordered maybe about 30 minutes until closing (this is why I am convinced they took my pizza.) By the time I realized that my pizza NEVER ARRIVED, it was too late to call the store because they were closed. And no one knew anything about it the next morning.

Two out of my last 5 orders had mushrooms, and I HATE mushrooms.

And the finale, today I ordered a phily with double steak, and it had sausage!!!!! Sausage and steak are so gross together. And of course, today I can't go back and pick up a replacement.

Who in the hell would order sausage and steak? How do you even make a mistake like that!...

Ordered 2 pizzas at 8:49pm on a Sunday night. Delivery time said it would be delivered in 35mins. After an hour, called store where the phone kept going to a fax machine. Finally got a hold of someone (it's now 9:50pm 10 mins til closing) said the driver was just leaving and it would be another 10-15 mins. Said sorry for not answering it was close to closing time and there was only one person there. Offered to give us a credit for the next time we ordered, which is fine, but just told them to cancel and we would order elsewhere. This wasn't the first time something similar happened to us at this location and it had been quite a while since we ordered from them. This time just confirmed why we no longer order from them. A little communication...