Pizza Hut — Restaurant in Tampa

Absolutely HORRIBLE experience here! Do not recommend at all. I am only rating 1 star because there is not an option to rate them negative stars :) Made an online order last night for my team at work --- I was feeding my team for our end of quarter as a thank you...and boy did this experience make for a challenge! It's easier collecting debt than collecting a pizza from this place. Placed my order the night before w/delivery time for 12PM next day (today). At 11:42AM, I received a text stating that my order was out for delivery. Keep in mind that the Pizza Hut is probably only 7 minutes from my work location. At 12:02PM, I called the number for the store to get a status as to where the pizza driver was. Phone rang and then was placed into their hold advertising. Sat on hold for 11 minutes and 23 seconds until I had my coworker also dial while I sat on hold. She dialed and you could tell someone picked up but sat the phone on the counter as you could hear them shuffling stuff around....she left the line open and I hung up and redialed. You could hear the phone ringing on the other end as it was now me calling the location. Was not answered, just placed on the hold again. So I hung up and dialed again -- this time, he picked up. You could tell that the guy lacked enthusiasm for being at work! I swear he sounded like he smoked out before he came to work --- could barely understand him. Told him about my issue and asked where the pizza was. Said he could call the driver but that it was first come, first service. Advised I placed my order last night --- he said the driver had 2 deliveries including mine and they were on opposite sides of town. Explained I wanted to know where the pizza was. He put me on hold and NEVER came back on the line!!! I had my coworker call again --- placed her on hold.....so she redialed....he picked up --- told him that he was supposed to update us on driver location/pizza status. He said 'Oh Yea...he'll be there'. So she asked when would he be coming or how much longer and he put her back on hold then came back onto the line to tell her "Oh, his tire popped"...so he could cancel the order. I grabbed the phone and explained to him that I needed to speak w/a manager as this experience was absolutely AWFUL. He said nobody there but himself. I explained in as calm of a voice that I could that this experience was unacceptable and that I needed him to refire the food and I expected to be credited for this given the experience. He said to give him 20 minutes and he'd remake the food and give it free. My entire 5 person team carpooled to Pizza Hut to pick up the food. When we arrived it wasn't ready so we had to wait about 7 minutes. The guy was as enthusiastic in person as he was on the phone :P The place was empty and was only him working --- phone kept ringing and he was placing on hold. Now I know why placed on hold so much because severely understaffed! If I were him, I think I would've walked out on the job. Gave us our pizza and showed me that he cancelled the order on the computer since he said he was unable to give me a receipt to show that my order would be credited. So hopefully I'm not billed as that will be another conversation w/this place. I will be reporting this experience to the Pizza Hut corporate once I look into their contact information as well as their FB page. From the looks of it, this place has some BIG improvements to make w/experience since only rated 1.5 stars. I have never had such an awful experience at an establishment...and despite the guy remaking the pizzas and making it right, I will NEVER dine or order from this...

Last night we ordered two medium pizzas & boneless wings at about 10pm. We called to check on it at 11p, we’re told it was almost on the way. Called again at midnight, and said we had been waiting two hours and was told we had only been waiting an hour and a half. They told us they wouldn’t charge for the pizza at this point. Called at 12:30a, still no pizza and every thing else is closed....we were told it was sent out already and we should’ve gotten it already & basically OH WELL. directly after this phone call, the driver called a friend who checked on the pizza, not the person who ordered the pizza. The driver claimed she only spoke Spanish, then proceeded to tell us she tried to deliver the food but the apartment complex was closed so she left. Reminder that she only called after we called the store 4 time and was hung up on twice. Two of us were given a ‘supervisors’ number, this office was apparently based in Tennessee. I personally told the person everything I’ve written here and when I got to the part about the driver ONLY speaking Spanish, he was as shocked as we all were. He contacted the store and was told the same BS we were told and the store was closing at 1a, so at 12:52a, two of us got in the car and raced to the store. Because at this point, principal. I walked up and knocked on the door at 12:58a, they literally looked at us and laughed. So I banged on it and scared everyone in the store. They finally answered and prepared our order. We got a call from corporate offering to send our order from another location. When we finally received our CORRECT order from the store, we got another call from the house that the driver FINALLY delivered our food. The delivery was cold, THREE HOURS OLD, and wrong af. Corporate seems to be okay, HOWEVER this location and every employee that worked between the hours of 10 pm and 1 am is...

I called in to order a pizza to go pick it up, and the agent I spoked to works in the call center, she asked me for the location I was going to pick up the pizza and I had to provide the address to her 6 times, she keep asking for my name and phone number and she was very rude unprofessional, out of nowhere she was laughing on the phone like if it was prank call or somebody hacking the Pizza Hut system picking up costumers calls. She said she was going to curse me out that she was gonna connect me to another agent because if she keeps on talking to me, she was gonna curse me out. Then I started talking to another agent. and I told the agent what happened and she apologized and everything but I had the same issue. I was giving her the address where I was gonna pick up well I was driving to the place this all happened. She asked me for the address five times over the phone. She asked me for my name my phone number and then she started laughing again like if it was a joke.. because of this I decided to not go buy any pizza at this particular Pizza Hut or any other and I went over and buy my pizza somewhere else. this is very unprofessional unacceptable racist. I don’t know how to call it, but it feels very unsafe to call in to this phone number to order is the first time this happens to me in many years and all you guys do is lose customers because of this type of unprofessionalism. This was the worse experience I’ve ever had calling in for...