Overall, my dishes didn't scare me away. I still think they were presented well and cooked well. Just the wrong flavor profile. I have had other dishes at this restaurant, which were all up to par. Besides, the view almost makes you forget about the bad taste. It's still a true gem that deserves every accolade it receivesโa genuine five-star experience that leaves a...
ย ย ย Read moreWe drove up to the valet stand and I stepped out and the valet told me that the parking lot was full and parking is in the parking garage. I told him that it doesn't matter because we are doing valet and he walked over to the driverโs side. My husband told him that we were doing valet and the valet told him that he is telling everyone to park in the parking garage across the street because that is where valet is parking the cars. My husband had the tip in his hand and said are you going to park the car or what and the valet told him, yea I guess. We walked up the ramp to the entrance and there were people everywhere, it looked like a wedding party was just leaving or just arriving but there were wall to wall people in the walkway and lobby area. I found the host station and gave her our name and she went ahead and seated us. We had a table with a nice water view. The interior is dated but there are signs indicating that they are getting ready for a renovation. The service inside didn't get any better. Our waitress was very nice and knowledgeable, but everything took forever. I believe the bar and kitchen were understaffed which was no fault of hers. We ordered our cocktails at 5:45 and we were served our dinner at 7:11. Service was really slow all night. My husband and I ordered drinks while we waited for our other guests to arrive. After about 15 minutes our other guests arrived and they ordered drinks, we still didn't have our drinks. After about 10 minutes everyone at the table was served their drinks and I still didn't have mine. I asked if she remembered my drink and she said yes, but there was a wedding going on and the bartender was busy. I did get my drink shortly thereafter and it was delicious. The bartender makes great drinks they just need more bartenders. We ordered apps and I did like that you can order shrimp cocktail by the piece. The shrimp was very large, cold and fresh. The conch fritters had an excellent buttery corn flavored batter however they had really hard black crunchy bits and a lot of gristle and we couldn't even finish one of them. I've had these other places and I know how they should taste and what the texture should be and these didn't have it. I was very disappointed because the batter was very good. The waitress said she was going to take them off the bill but she never did. Soup, salads and oysters were good. I ordered King Crab. The crab was cut open and halved which was great however it was room temperature and the butter wasn't hot. For $80 I'd like my crab hot. The asiago citrus risotto was soft and creamy. My husband got the stuffed grouper which was hot and delicious. For dessert the waitress brought out a creme brulee with a Happy Birthday chocolate on it and then lit it on fire which was very thoughtful. When we left for the night the valet was...
ย ย ย Read moreThis review is for their wedding services
To begin with, let me acknowledge the initial appeal that led us to choose your venue for our special day. The picturesque location, elegant aesthetics, and the promises made during our first visit left us with a sense of excitement and anticipation. We are also the third generation of my family to get married at this location, so the venue alone is sentimental. However, our actual experience was marred by several serious issues:
We would appreciate your prompt attention to these issues and a sincere effort to rectify the situation. We are open to discussing potential remedies.
We hope that you take our concerns seriously and work towards improving the services and experiences provided by your venue to future couples who trust their special days to you. A wedding is an once-in-a-lifetime event, and the memories we carry from it should be filled with joy and happiness, not disappointment and...
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