Wawa — Restaurant in Tampa

Me and my Partner stopped there this morning on 21 July after our debrief at work, for some water and gasoline ( I am suppose to use the gas stations contracted with my employer, however, I almost ran out of gas as we been very busy this week, so I only pumped $10.00 as I cannot be reimbursed) Once in the store I used their restroom facilities and after having a bowel movement realized I was trapped on the toilet with NO TOILET PAPER IN SIGHT. I waited about 15 minutes hoping someone would walk in so that I could send them to one of the employees; however, that did not happen. I crept to the door with my clothes, sidearm and everything else around my ankles and stuck just my head out and was shouting for assistance. I think it was about 3-5 minutes later that a woman later identified as "Karrie" a manager there, walked to a room adjacent from the bathroom and came out with a box and handed it to me with such a look of disdain on her face like How dare I bother her" I do not know what it was in the box because I could not tear it up into usable pieces that easily so I could "CLEAN MYSELF UP" AND while still in a sitting position back in the stall Karrie came back in and dropped ACTUAL toilet paper on the ground by the sink. I finally finished up with their whatever paper that was and exited, no apologies no nothing. I paid for my gas and went out to pump #2 and pumped my gas. After pumping I went to clean the windshield and the container holding the squeegee was DRY AS WELL AS THE SPONGE PART OF THE TOOL. I went to everyone of the containers at each pump, all with the same results. I went into the store to ask for a manager and spoke with a nice older Hispanic lady working the register opposite the main register with the cigarettes and she said she would " go find the manager". After at least 5-7 minutes out walked the toilet paper lady (Karrie) and the nice cashier told her " I was the gentleman who wished to speak with her, she shot me that same dirty look and walked away without saying a word, only to return about 4-5 minutes later. I asked her about the empty window washing bins and she said VERBATIM "WHAT DO YOU EXPECT ME TO DO ABOUT THEM? I told her that was just bad store maintenance to which she replied " Oh well it was hot out so they all dried up" and walked away. Due to my job I walked out and kept my mouth shut after getting to the car I walked back thinking oh heck no! I came back in and told her that, me nor any of my guys would ever frequent that store or possibly any WaWa's again, to which she replied....AGAIN VERBATIM " SO! I AM ONLY ONE CUSTOMER" I was mortified. Never an apology from her, sorry about the inconvenience NOTHING. I asked the kind Hispanic lady for the store information and she went into what I assumed was the office ( a door before the main register and came out with some information for me as well as profusely apologizing as I think she was just as shocked as I was. I have gone to the corporate office and spoke with a very nice guy named Joe who assured me someone such as a corporate boss would be in touch and gave me a ticket number. I deal with trash everyday and I have never in all my years been that ashamed, mortified and embarrassed as I was this morning. I have never made a complaint like this before either. I know how hard it is out there, but this woman needs to be fired PERIOD. If anyone else has had issues with her, please comment as well. This I have absolutely no desire to let it go, not after how I was made to feel today. I still...

I order food, get gas/cigs/food at least 4 times per week at this location, typically spend approx $ 100, per week..it is always a mess inside, but its wawa, so I continue to go. The lady at the register, shorter, older, dark skinned woman, seems a bit moody, so it is a hit or miss (usually a miss) whether she will have an attitude, eye roll or pace slower than a turtle. The lines here are always bad, especially now, if I see her, I go to the other line, if it is open (hit or miss as well). The plain tuna sandwich w/spinach only, is always fresh but bread/tuna fall out & apart, so I eat it with a fork. It is closest to my work, for my 15 min lunch, so I continue 2 use this location, for convenience...today, I bought a pre-made Super veggie power wrap, it is so nasty I couldn't eat it, so I call the posted phone number, for the last 30 min &someone answers & hangs up without speaking..I am at work, cashier didn't give me a receipt, so I can't leave work again until l8tr, to take it back & get my $ 5.49 back!!! I shouldn't have 2!!! This is becoming more problems than it is worth!!!! I think, I will start getting my daily lunches, etc @ a different wawa..what an...

This isn't one of the largest (in terms of gas pumps) or well-located locations I have been to, but I always love Wawa. There's the clean and well-stocked stores, the great coffee with multiple choices, and the whole Hoagie thing - not to mention all the other meals and snacks they offer.

There are entrances from N Florida and Waters, as well as back entrances out onto the old Kmart parking lot.

The reason for the 3 stars for this particular location is because of all the Wawas in Tampa Bay I frequent (and this one is fairly new!), this tends to be the least stocked and kept up with. I'm specifically referring to the drinks area, which is really the only area that a real mess can be made. I do not think the problem is so much employees as the customers - you can only clean up a station so often, and if customers are particularly careless, you'll end up needing to clean up more often than is always manageable.

A little more on Wawa - they tend to have the cheapest gas, they have a walk-in cold beer cooler, and the check-out process is designed pretty well so you usually don't have too long of a...