Main Street Diner and Deli — Restaurant in Taylor

Went to Main Street Diner and Deli for breakfast this morning with five co-workers, and unfortunately, the experience was incredibly disappointing. They were out of almost everything we tried to order—which was frustrating enough—but the real issue was the lack of communication and help from the staff, particularly the girl taking our orders.

She couldn’t clearly explain what was available, wasn’t able to offer substitutions (we asked if we could get bread instead of a bagel—apparently that’s only for lunch), and overall seemed unprepared to handle the situation. Even basic things like regular sugar for coffee weren’t available.

Since there were so few options left, I ordered an acaí bowl. Our food came out slowly and one at a time, with one order being incorrect. After 45 minutes, everyone had their food—except me. Finally, the staff member came over to let me know they were actually out of açaí bowls. So I waited nearly an hour and ended up with nothing.

To make matters worse, she didn’t know how to process a refund and had to spend another 15–20 minutes on the phone trying to figure it out.

I understand things happen and places run out of items, but the lack of preparation, communication, and customer service made for a really poor experience overall. Hope they can work on staff training and better...

Dear Main Street Diner and Deli,

I visited your location today and ordered and paid for the Carne Asada Fries to go. After completing the transaction, I was informed that this item is dine-in only and could not be packaged to go.

I explained that I had dogs in the car and was therefore unable to dine in. I then requested a refund, but was told that one could not be provided. I want to express that this situation is not acceptable.

If an item is not eligible for takeout, that should be made clear before payment is accepted. To accept payment, refuse to provide the item as ordered, and then deny a refund is inappropriate and could be considered unlawful withholding of payment without service.

I would appreciate a prompt resolution, ideally a refund or credit, and a review of this policy to ensure it is communicated transparently to future customers.

Also the post you made on fb of the Care Asada Fries is in a to...

I went for lunch and wanted a 50/50 Ruben sandwich on sourdough, the waitress checked and said no problem. When I received my order it was on Rye bread. I told waitress there was an error. Then a second waitress came and said our original waitress was new and gave me bad info. I ordered a turkey sandwich and was told it was on rye bread and it couldn’t be changed. I told her to take original sandwich back that I didn’t want it. She said if she takes it back she will get hollared at. I told her I wasn’t paying for it,. So I left with only eating a side of coleslaw and a drink, no one cared that I didn’t get lunch. Then all of the customers dining inside the restaurant heard a loud man’s voice holler out of the kitchen. We paid our bill, and I asked my waitress if he was hollering at her and she said no. Needless to say I will never go there again and I will tell everyone to...