El Ranchito Taco Shop — Restaurant in Temecula

We have been coming to this establishment for some time. The food and service have been good until today, unfortunately. :( After my husband placed a to-go order and came home, we realized that our orders were wrong. We called and explained the situation, and we were told to bring the burritos back and that new ones would be made for us. We brought the food back to the restaurant, but then we were told that our orders weren't wrong at all and that no new food would be made for us. Despite disagreeing with the claim that the orders were fine, we just decided to return the orders and get our money back. However, we were told that the restaurant's policy did not allow refunds. I was then told to give my personal number and that the owner would call me back to discuss the situation. Unfortunately, I never received a call, which is why I've decided to leave an honest and fair review of our family's experience. We will take our business elsewhere, as the customer service and professionalism has been well displayed here at El Ranchito Taco Shop in Old Town Temecula. :(

To the owner: please do not bother taking the time to respond by saying how wonderful your staff and food have always been as you have written in response to other comments. Perhaps some classes on "quality" customer service would be a blessing to not only your staff, but to the people that come into your establishment as well.

Update: I was told that I would most assuredly receive a call today (I specifically asked when I could expect a call as I wanted to make sure I would be available). Your response is not only untruthful, but far more disappointing that an establishment would go so far as to behave and make false statements rather than to take responsibility for...

The food doesn't taste fresh and way overpriced. A restaurant like this should offer free chips if they have a salsa bar for the prices they are charging. I won't be going back.

I received a response to the review above which started out as an apology "we're sorry..." But ended with "... you confused us with Taco Bell" I would have liked to change my review if the writer had acknowledged my criticism and consider looking at drawing more customers.

Their assumption that I don't know food preparation quality and a snide remark rather than a commitment to improve, (wether they agree or not) is the seed of degrading business model. It is ironic, however, that my 12 year old granddaughter said after eating her meal, "I kinda wish we had gone to Taco Bell".

Since the reviews have been relatively high, I can only assume that the owner is not taste testing. I will try one of the other franchise restaurants to see if there is a difference. I have always preferred authentic Mexican food to fast food. By the way, the salsas were very good, I should have included this in my original post in...

We used to like this place but have not been since before COVID. We came back only to be throughly disappointed. We ordered Supreme chicken nachos and a carne asada burrito. First off, prices have gone up (like everywhere else) but portions have gone WAY down. The nachos were NOT supreme at all. They were about HALF the amount as before or compared to any other taco shop nachos for that matter. The chips were old and stale and the chicken was flavorless. The carne asada was flavorless as well and again, small in comparison to other taco shops. There was nothing about the meal that we thought was good. We actually threw away the nachos. We obviously will not be returning. There are MANY MANY other taco shops in the area that are WAY better.

**Edited to clarify the name “Supreme” to “Super” since in the Owners response he thinks we went to “the bell”.Trust me when I say “the Bell” would have been a major upgrade had we chosen to eat there instead. So, I thank you for pointing that out and reaffirming our decision to never return to your...