Marco's Pizza — Restaurant in Temecula

I am writing to express my concerns regarding an incident I experienced as a DoorDash driver at Marco’s Pizza in Temecula. As a frequent delivery partner, I generally have positive interactions with employees at various establishments, including Marco’s Pizza. However, a recent experience was disappointing and left me feeling disrespected.

During this particular visit, an employee insisted that I press the "accept" button on my DoorDash app before I had received all the necessary items for the delivery, including condiments, or even had a chance to secure the pizza in my delivery bag. As you may be aware, pressing the "accept" button indicates that I am ready to begin the delivery, but I was not yet prepared due to the incomplete order. When I requested the time to complete these tasks, the employee rudely insisted I press the button regardless.

After complying under pressure, I had to ask again for the condiments, which were provided incompletely and in an unorganized manner. This unnecessary delay was particularly concerning because the delivery destination was far away on a rural dirt road, where timeliness is critical. The employee’s actions gave me the impression that they were more interested in getting rid of me quickly rather than ensuring the delivery was properly prepared.

This interaction made me feel as though I was being treated with suspicion rather than as a professional facilitating a successful delivery. I have never encountered such behavior at other pizza establishments, where staff are typically courteous and understanding of the challenges delivery drivers face.

I believe that proper training and a focus on customer service can greatly enhance the success of any business. Policies that prioritize collaboration with delivery drivers, rather than treating them with unwarranted hostility, benefit everyone involved, including your customers.

With that being said I'm not going to buy or recommend Marco’s...

I avoid writing bad reviews whenever possible. First time customer, I recently (1/6) ordered a cauliflower crust pizza for 3 adults for delivery. The cost was $29+. When it was delivered by Grubhub I was shocked because it was personal size. I told the driver there was a mistake because I ordered a large and he told me to call Marco's and they should correct it. I called Marco's and explained the issue to the woman who answered and she went and got her manager on the phone and I told him I ordered a large and was delivered a individual. His response was basically they assume everyone who orders a cauliflower crust are getting it for 1 person for dietary restrictions. Essentially, he blamed me for the issue. Zero consideration for the customer. As far as the pizza, I would give it 3 out of 10 stars, very oily, and not much toppings, huge disappointment considering I ordered from Marco's based on their reviews. UPDATE: I contacted them on their Facebook page then they responded telling me to contact them some other way. Clearly sending me on a wild goose chase. They obviously have no interest in improving their business practices or looking into my initial complaint. They have receive many poor reviews and their response is the same to everyone. There are many options for pizza in the area...

I don't know if they are always this way, but I've been to this location dozens of times and the person taking my order is always super friendly. I usually use a coupon that I received in the mail or online, they put out lots of coupons.

But let's get to the part you really care about. The pizza is amazing! Every part about it is deliscious. The ingredients are good quality, the bread is soft, the cheese is just right. I love it! My husband is lacrosse intolerant but he will take a pill and down a Marcos pizza because it is so worth it. We also like the bread sticks, and the cinnamon ones are good dessert. I enjoy the Greek salad. This is good quality food, not at all like the cheap cardboard you get at cheaper places. We get a large pizza for $19 at Marcos, but usually we have coupons so it's less.

They are fast. Always fast service. But if you are in a hurry order ahead or online. The location is a little burried in the shopping center, but not too hard to get to. The dining room is small, not good for large parties. We always take the pizza...