Rally's — Restaurant in Tempe

I've come here multiple times and unfortunately it's always disappointing. However this last time was just terrible. I pulled up to the drive thru for the guy to tell me to hold on, nothing new as this always happens but come on, there was one car in the drive thru. The guy finally took my order, I ordered 2 meals. I asked to substitute their regular fries for their new steak fries and said I'd pay an up charge, the guy said no we cant do that, they are only $2 so you can just order them separate. Ok whatever, $2 that's what I'll do. I order the next meal and am told oh were out of fries. Huh??? I then have to ask what I can get instead of fries, his response was "uhhh I guess mozzarella sticks." So, I opted for the mozzarella sticks and pulled up to the window. Takes about 5 minutes and the guy hands me my food and says you're all set as hes forgetting to give me my drinks. I pull out and get halfway down the road, I pull out a mozzarella stick the thing is literally frozen and drenched in oil. I really wanted to turn back around but I had just worked a 13 hour shift and just wanted to get home. I really can't understand this place, I work in a restaurant too so I understand how it is and usually dont complain. However when you are giving frozen food to people, I draw the line! This place clearly has a management and training issue and I can't comprehend how or why these issues never get fixed. Train your employees, train your managers and hold them accountable. I can't even blame the dude up front as he probably had no clue what he was doing as he was obviously not trained properly. And as for the cooks, you should probably show them how to cook...

I've attempt to order food here 4 separate times in the past month during clear business hours. Each visit unsuccessful as they seem to randomly close during business hours. Looking at the other reviews here seems to say the same story. It seems like management is unable to control unruly employees. I can physically see them through the window, laughing to each other and come up with lies as to why they can't serve anyone. The first failed visit, their system went down conveniently after they took the order of the car in front of me. Same story in other 1 star reviews. They run out of food apparently every week or so. Not likely, if they run out of food they need to order more than their previous shipment. Either that's an outright lie, or management is inept. Truly a shame that this "business" can't seem to operate at all. I stopped giving them chances and complained to the corporate office. I expect that they'll need a full overhaul, new management and employees.

Forgot to mention, the Google maps listing was flagged as "permanently closed" for several weeks. The only way that happens is if the owner flags the listing or enough complaints are made to Google. Afterwards, Google attempts several automated calls spread out over a few days. If they don't get a response the business is assumed to be non-existent. They literally closed during business hours so often, that Google didn't think they were real...

Welp, I got duped by the robot taking my order, and not only do I feel stupid, taken advantage of, and upset, I can’t even muster the mental strength to write a review, so I’m having chatGPT do it for me.

At least chatGPT listens to me and appears to have my best interests in its central software servers. Rally’s automated order-taking monstrosity isn’t designed to listen or to help; it’s sole purpose is to confuse and to upcharge.

The price board showed $9.49 for the Fried Mushoom Buford combo. I spoke the order. Waited a while. And then the droid asked if I wanted “Regular or Large.” Welp, since I wanted the regularly priced combo, I went with “Regular.” Got to the window and was handed a big drink. I asked the human “was I charged for a Large.” He replied “no, that’s a medium.”

But then I looked at my receipt and my combo cost me $10.49, not the advertised $9.49. So I told the human “hey man, I think your price board is wrong.” And he goes “oh that’s the price for a small combo.”

He must’ve seen the idiotic look on my face as I computed the new information. Why didn’t the droid offer me “Small, Medium, or Large”?!? I’ll tell you why. Because it’s a money-making machine, an up-charging user interface, and chatGPT thinks that’s a **ing waste of...