The Fix Drive Thru Coffee — Restaurant in Tempe

Love this little coffee spot! Unlike other coffee shops, the staff is friendly, but not overbearing, and always have a smile on their face. At certain obvious times of day, the drive thru line tends to get a little long, but the staff is quick and are really good about moving it along without making anyone feel unwelcome or rushed. They do a good job of monitoring the line to make sure there's never more than 3 or 4 cars waiting to order, making it move quite quickly. The Fix is always keeping it fresh and exciting by offering new innovative drinks on a monthly basis. Although I have my own personal favorite, I like having the option of trying different things that I know won't be on the menu long. Some of their monthly drinks are so delicious I'd love for them to stay on the menu permanently, but not having them available all of the time does kind of force me out of my comfort zone of regular drinks and explore other things which all end up being deliriously adventurous. The great thing is that they can customize just about ANY drink so if there's one you really like, I'm pretty sure you can make your own similar custom blend. I like that they also offer a Freeze option for any of their coffee menu drinks outside of just hot or iced. And the new pastry options, although not many options, all are very yummy. Definitely recommend trying out this spot. They are small but mighty! They're growing slowly with 1 other location in Mesa. Definitely a must try if you...

Super disappointed today.

Normally I don't have issues here, but today was a different story. At the window, I was greeted by an employee who I have yet to see before. I asked if she could leave the lid off my coffee so that I could pour my coffee into my metal cup. She became irritated and said she would do it. I, again, said I would do it but she instsited. (I just wanted to pour my own drink and give them back the cup to throw away). She poured maybe 1/2 to 3/4's of my drink in the cup and handed me back my metal cup, dripping with coffee, which was only 3/4's full. I asked for a napkin and she was irritated. She hide the rest of my drink behind the counter and that was the end (saw a good portion was still in the cup as she was pouring).

In the end, I paid for a large, light ice with an extra shot. I was left with a part of the drink I ordered..... All from asking her not to put the plastic lid on the cup so I could pour my own drink in my own cup.

Putting the lack of customer service aside from someone who may have been having a bad day, I never received what I paid for.

This is why so many people dislike the new norm of being asked by places if they want to add a tip before recieving the service. Super...

There are so many drive thru coffee places in the area, including big chains, so here's why you should be going to The Fix instead of those other ones: the coffee is delicious even without a million flavors and tons of sugar (looking at you, ⭐ 💵), BUT, if you do want flavors, they have tons of options including sugar free. They rotate seasonal creations every month or so, and there's a stamp card to reward frequent drinkers with a freebie. Also, all of the names of the drinks describe what the drink is or its flavor, you don't need a wiki to decipher how to order a chai latte (looking at you, 🇳🇱). But the biggest reason you should choose the Fix for your coffee is the service. This is a small, local business and the employees treat everyone kindly and with true customer service. I've always had phenomenal treatment by all the staff, and the very rare times a mistake was made, not only were they the first ones to admit to it, they went above and beyond to make up for the inconvenience. Special shout out to Laken, thank you for all you do! Whether I'm barely awake and heading into work or struggling to stay up after, the kind and snappy service at the Fix helps me stay...