The Dump Luxe Furniture Outlet — Local services in Tempe

Great staff and decent prices! This is a review I gave the Dump a while back. I have lowered it to a 2 due to customer service issues I have had recently. The store, inventory and personnel are fine. Similar to most furniture stores in the area. My issue is with Haynes furniture and how the poorly they handled a problem I had with one of their products. I had an actuator for a recliner go out on a sofa that we bought from the dump 7 years ago. It was out of warranty which I knew. I wanted them to supply the replacement part and I would gladly pay for it. I dealt with the store and their "customer service" center over the course of 2 months and 3 visits to the store along with hours on hold with customer service. Here is where Haynes fell short. The service center is in Virginia and calls made to the store go to Virginia. I believe this is a very poor decision on upper managements part. Several times I called the local number and got no answer. This is almost a sin for a local retail outlet. I had original model numbers and photos of the part and had several communications with their " customer service" department. They were horrible at follow-up and only got back to me on my prompting. Finally after a month and a half, they informed me that the part as not available. I suggested that there must be a replacement part and they said they were thru trying to find it. I went to the store and spoke with one of the managers who agreed with me that they had a lot of problems with communication and were working on it. He listened intently and even offered to take an actuator off of an in stock recliner to fix the problem. I actually told them there must be an easier way than to disable a floor model when I could wait for one to get ordered. The warehouse manager got involved and made a decent effort to get me a replacement actuator. He finally relied on the "customer service" department to find the part and of course they failed. I told both the service department and the warehouse manager that I found similar ones on Amazon but wanted to make sure I had the right part. So the store eventually gave up as well. I researched a little more on Amazon and found a replacement part that looked like the right one so I ordered it and installed it today. It works great. So you say, why didn't you just do that in the first place? I guess I should have but relied on Haynes furniture to do their customer service job. In conclusion. I don't think The Dump or Haynes furniture are terrible, just have made poor decisions as far as customer service. If you want so so service after the sale, shop at the Dump. If they don't change their communication processes and you would rather shop at a store that really has a customer service department then I would shop elsewhere. They lost me as a customer after shopping there for years and spending tens of thousands of dollars there. So there are consequences for not going the extra mile for a customer. You loose customers. Perhaps this is a reason your parking lot...

Would give negative STARS, if possible.

Although our experience started well with the sales person Selinda, who was very helpful - it has been downhill ever since.

We purchased one of their better recliners Aug, 4 2024. It wasn't delivered until mid Oct/2024. (2 months later - waiting for a furniture transfer from another one of their locations) The recliner worked about 4-4.5 months. The base broke in early March 2025. With the broken base, it is a safety hazzard and will tip over if someone is sitting in it. So it is unusable.

We purchased a service contract $$$ - good for us - or so we thought. We called to schedule service in March when the recliner broke. We had to wait until May 24th (just over 2 months) to have someone come to repair the recliner. The tech was here less than 5 minutes - NOT AN EXAGGERATION! He said that he would have to order the part.

It is now mid June 2025 - and we have had to follow up numerous times with the service contract company as to the status of our claim/repair. Absolutely, no follow up from the service company to us. Just got off the phone with the repair company again, and was told the part was orderd June 2 - and could take 3-10 weeks to arrive. Was told - once we receive the part, we should call them to schedule to have the part installed. SO - this probably won't be fixed until Sept 2025 - if all goes well. Could be longer. Who knows how long the wait will be for a tech once the part arrives?

Reached out to The Dump - their reply was a flat -SORRY - NOT OUR PROBLEM - WE CANNOT DO ANYTHING TO HELP YOU! Sad that they do not realize that this service company, also represents their brand of The Dump. The Dump sells this extended warranty at the time of purchase at a notable cost, so one would think The Dump would care how this company provides service to their customers. But aparently, based on this experience, The Dump truly does not care.

WARNING - BE VERY WARY OF THIS STORE! Based on their customer service, and how they clearly do not care about their customers' experience after purchasing - spending your hard earned money here may...

This company is not consumer friendly. They buy close-out furniture that they can get deals on. Unfortunately, this furniture isn't covered by the manufacturer's warranty because it's a close out. You have to buy the 'insurance' package. If you don't you will be SOL, and I mean that. I purchased 3 matching leather recliners and yes I bought the insurance. One of the chairs was broken, so I returned it and the replacement was also broken. Since the chairs were a close out and they no longer had any more of them, I had to wait a month and a half until they sent out a technician to look at the chair and say it "isn't fixable." They offered a refund after I followed up with them (didn't hear from them for weeks) but they didn't tell me I had to bring back the broken chair. Since the chairs matched each other and there were no replacements, my husband tried to fix the chair and was successful. We told them we wanted to keep the broken chair. They told us the only way we could keep it was to pay for it. After waiting 3 months and me following up to get answers, they still made us pay 1/2 of the chair's value in order to keep the broken chair that they "couldn't repair" or resell. What's a broken electrical recliner worth these days? Is it half the price of a new one? No, not to anyone else, but they gave me no other choice except to return them all and start over. They played hard ball with me and made me overpay pay for a broken chair. The process has taken 3 months. In my opinion, you are better off buying furniture from a place that honors the manufacturers warranty.

Ad update: I have not received a partial refund at all so far. When you consider the fact that I paid extra for 'insurance' on a chair that was broken in the box and it still is functionally broken even though we repaired it cosmetically...the chair is...