Arby's — Restaurant in Texas

Went through the drive through and lights were off at the menu, sporadic on property, as well as the street- One would not know if they were opened so I politely asked if they were opened. Question was ignored but did ask if they could take order. I asked if they were opened again and he ignored question again and asked what I would like to order. Couldn't see menu. Ordered and drove to window and snide, sarcastic guy said he did not know the hours and if they were in there, then clearly one would assume they were opened, and he had no idea what the other guy said because he did not take the order. Clearly I said that is absolutely not true, they could be cleaning. locking up etc. and just because they were inside DID NOT MEAN YOU WERE OPEN and I was just trying to be polite since the lights were off at 8:15 PM. He closed window on me speaking and came back and said the lights were on a timer which I have zero concern with and was just curious of the hours. He said he did not know, again, what their hours were that he came in at 5. Clearly became a reindeer game of the mindless simpletons working there, and I threw an expletive in my asking what the hours were. He then with his primary, juvenile response as if offended, then used is at as excuse and turned his back yet again, window closed and moved on. Smug, killing business, zero service. Never to go again and only went to pick something up for a friend, which I initially told was closed because the lights are off and you cannot see them. . Threw the sandwiches to the dogs and would never trust eating. God only knows what goes on in there. Also to whoever is responding as the owner- Please do not offend me with your blanket apology as I can now see MANY bad reviews due to service and shady hours of your employees and if you want me to further respond to another link as you have stated in the past, do it yourself. Do your job. I can expect the same link anyway as it seems you Arby people keep moving along with...

This was my 1st time in my life trying Arby's in my life, I was excited but all that hype went down hill after terrible service, store was not busy at all only 2 customer were in (food served already to them) when I walked in no one was in line, but the Hispanic person who seem to do all the work took 8 minutes before taking my order while the Black person in the black polo shirt behind the counter didn't do anything to assist me because he was too busy texting on his cell phone this was around 8:00 PM. Also he had a little attitude when he handed me the wrong amount of change (like 10 cents less) I mentioned that him he looked at me with that black attitude hands on his hip foot stump... I was expecting him to do the 3 snaps as well but again he was too busy using his fingers on his phone so no 3 snaps. .. anyways long story short bad bad bad really bad service, I'm not going back to Arby's every again because (Arby's we have the attitude and terrible staff service with a side of hands on hips, foot stumps and spicy 3 snaps)

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My daughter and I visited here during the aftermath of the floods. Most business' were closed and we were just happy to find something open. We went in because the drive through line was pretty long. After ordering our meal, I realized I had left home without my credit card. I never carry cash, so after looking for it frantically in my purse and vehicle, I came back in to Arby's and told them to please cancel our order as I had left my credit card at home. The manager (African-American man) and the cashier told me to wait. I turned around and they handed me my daughter and I's order and told us not to worry about it, that they didn't want us to not have a hot meal. I thought it was so kind and though a small gesture, it resonated big with my daughter and I. As I drove back home and saw all the destruction and flooded roads, and people's vehicles submerged in water on 290, I was really appreciative of the kindness they extended me. Thank you to the manager and...