Burger King — Restaurant in Texas

Tldr; Sad. Don't bother. Worth a read, though - maybe it will make a change for this location.

This is the saddest Burger King I've ever seen, and I used to work at one in high school. I love Burger King. However, the only bright spot of this stop was the kid training drive through. He tried. The rest? Oh there's a dozen reasons I made this post...

Drive through didn't work. Called out a few times. Three cars behind me. Pulled around and ordered online. Went in after a few minutes. It's not instant.

Lady cashier was as lifeless as the tired, sad onion rings. She said, You order down here. I said, I have an online order for Tarra.

When I said online order, they finally pulled the ticket. Hadn't looked at it. She didn't say anything about it taking a while, or this will be right out; she just huffed & wandered off.

Drive through kid in training asked if I had order 72. I didn't. I said, I have a mobile order for Tarra. Lady says, "Yeah, they're making it." She glums her way back to the cash register because another couple came in. Now it's been 8 minutes. No food. No drink. No welcome.

Couple comes in and orders two ice cream cones. Lady glums her way to pull an ice cream cone and the machine is the slowest, saddest thing I've seen, except for the onion rings. She moseys back to the register and silently hands it to the wife.

Couple says, we ordered two. Lady sighs at them and rolls her eyes. "I only charged you for one." Couple pays again. She gets a second ice cream cone. Never said sorry, never said thank you, never said anything except to sigh like a tweenager being asked to help.

I'm asked again by Trainee Kid if I have order 72. I don't. Trainee kid looks around - no one else is there. Asks me if it's Door dash? Nope... Just me, my online order and the ice cream couple. No DoorDash. 12 minutes and counting. Same tired onion rings.

Ice cream guy says something about he didn't order it. Finally, some life from Lady Glumpy! She snaps, "What did you say?"

Ice cream guy is walking away with his wife. Lady G says, "Did you have something to say? I think you said something. Want to repeat that?" 😮 They dashed to the door. They won't be back. You shouldn't be here, either.

I'm trying to not loose my Snickers. I've worked at Burger King. This is not the way. Holy smokes, this went from sad to mad fast. You don't rule here - this is Lady Gs House!

Guy making my food says he has to remake it. Needs directions how to add cheese and light mayo.

Kid training on drive through makes my drink and hands me my pie. He's trying. It's now 15+ minutes. Notice he's working drive through... customers have to pull up to the window to order. No sign. I'm not going back to suggest they make one.

Burger is ready about 18 minutes after i ordered. Trainee kid scoops out the onion rings for my order and hands it to me. I nodded and said, Thank you. He said, Thank you. Like I said, he tried. Lady G glared. When I got to the car, I saw he dropped a small fry in as well. They weren't better but hey - he tried. That's a win.

So... In the end... Burger was fresh! It was actually good. The onion rings were old, sad and tired, a lot like the atmosphere in this restaurant. I ate my food in the car while writing this review. Lady G can have it her way - I'll take...

We are very disappointed!

The day before Easter, and this is what we had to endure.

On April 8, 2024 @ 2:38 pm. Roy and I entered this Burger King. The address is on the receipt.

The interaction started off nice, but we could sense that it would not go well.

We ordered 2 Bacon Melts one add lettuce, tomatoes 🍅, and onions. The second one add lettuce, and tomatoes 🍅 only, no onions.

After watching the food prepper slide patties out of container like McDonald uses, I knew we were in trouble.

Almost 8 minutes later after the manager continously said he was waiting on fries, the food came out.

The food was order for in house dining as was stated to the manager that took the order. That was the last thing I told him.

Once we received our food, just as I suspected, there was no lettuce or tomatoes on either burger, the burger was cold, the meat wasn't even cooked when ordered, and look at the photo of the lettuce that was placed on our burger.

I took both burgers back to the manager named Mike, supposedly called by his staff during their verbal transactions.

Not only did he not add the lettuce, tomatoes, and onions to the order, when I politely took them back and stated they did not add the lettuce, and tomatoes, he stated "I did not ask for lettuce and tomatoes.

Again, We ordered 2 Bacon Melts one add lettuce, tomatoes 🍅, and onions. The second one add lettuce, and tomatoes 🍅 only, no onions.

He finally gave in and had them add the additions to the burgers, and the photos speaks for themselves.

My very 1st job was in fast foods. Back then we were trained in food quality and service. QC reps would go around to restaurants and grade the quality of the food, service and cleanliness of the restaurant.

I deliver food to customers from these restaurants, so Burger King, you got the right ones today.

I stopped going to Burger King a long time ago, and now you know why!

You have a ways to go, to even catch up with McDonald's.

Don't worry, you are not even in the league with Whataburger and Chick-fil-A which is a much higher level.

2 🌟 🌟 Service 2 🌟 🌟 Food 2...

Should have a negative Star rating system. They should tear this location down like they did the sonic that was next to it. This is the worst Burger King ever!! I come maybe 2 times a year only because it is the closest to work. They always seem to mess up my order every single time! They cannot understand the difference between 2 for $5 single breakfast croissants and 2 for $6 DOUBLE breakfast croissants. Apparently B.K.U. (Burger King University) didn't teach them the difference. Recently stopped by at this exact location due to lack of time to drive to a real Burger King and thought I'd give them 1 more chance. I ordered a bacon King burger and add lettuce, tomato, and onion. Only to be charged an extra .75 cents, and there was no tomato, and no Bacon on top of that, and the woman making the burger was on her phone with her left hand and using her other hand to make it. And of course messed it up! The cashier told her to get off the phone and get it right and she just said ok, and continued to talk on the phone in spanish and I could tell it was a personal conversation. The cashier even told me that she had not even started on the other drive thru orders that were there. Total carelessness on the cooks behalf. No wonder this Burger King has such a low star rating! The tall young cashier had to go back there to make my burger all over again and the right way while she was still laughing and giggling on her phone. Very disrespectful to her fellow co workers. And making this location look even worse than it already is unfortunately. No wonder they still have a "now hiring" sign hanging out in front of the place. It's been there...