Chuck E. Cheese — Restaurant in Texas

So I worked here for about 2 months as a party host. I wanted to work here because of my outgoing personality. The first couple weeks I worked here everything seemed good and everyone seemed cool. I thought it was kinda weird though because in the first month about 7-8 employees quit. It seemed kinda fishy to me so I asked them why they were quitting and they told me "You'll see, you haven't worked here long enough" That kinda scared me for what's to come. Finally after all my coworkers got used to me they started treating me bad. 80% of my coworkers would give me an attitude whenever I asked questions about how to do stuff or whenever I said a customer needed help. I just kinda dealt with it and took the shots from them. I also realized how much my managers don't care about our customers either. Our "motto" is "Every Customer leaves happy" and I took that seriously because I have a Conscience and I care about how people feel. But it seemed liked everytime I confronted a manager about a unhappy customer they would just brush me off and not help the issue. So me being a somewhat new employee tried to take matters into my own hands. Most of the time I just told the customers what my managers told me and I would tell them sorry we're just really busy right now and I'd hand them a few tokens that I had in my pocket. Another thing is that we have an Autistic employee that works here and they treat him very bad. My managers would make fun of him and my coworkers would taunt him and record him getting mad and laugh at him. That really upset me because my own Brother has Autism so I know his situation. Lastly I'll get to the point on why I quit. So it was a Friday and on my Schedule it said I was suppose to have a party so I came in with the intention that I was going to host a party and I got there and they told me to work at the front where you stamp the parent and Child's hand(Kid Check) because the girl working there went on break. When I was up there the party I was suppose to host came in and I was telling my manager that they had arrived. Usually the host is suppose to walk the party back to the showroom so they know were they're party is at but I couldn't walk them back because I had to stay at the front. About 10-15 minutes after I had sent my party back I was asking about my party and if they wanted me back there to introduce myself and take their order. Then my manager said "Do you want a Pacifier" into the earpiece that we wear. That's just because I was concerned about my party because I want them to enjoy their time here. Once the girl came back from break I asked my manager about my party and he got mad and told me that it was an organization and that they didn't need a party host. I've never had that happen before because I'm a new employee and the fact that he yelled at me for being concerned really upset me especially after he was bullying me. Earlier that shift he told me to go set up parties for the following day but when I went in the back to do that all the tables were occupied with customers and I'm not about to go tell a group of people to move all so I can set up parties that we're suppose to set up after everyone leaves anyway. I then went into the break room to look at my schedule for next week since I had no idea what to do because my party didn't need a host. My manager came storming into the break room and started yelling and cussing at me asking what I'm doing and why I'm not doing what he told me to. So I went to the back and just kinda waited for someone to tell me what to do while I made myself look busy I wouldn't get yelled at. I had nothing to do and I was feeling slightly depressed because me with my happy personality was being beat down by my fake 2-sided heartless manager. So I found my manager, walked up to him and asked him if there was any Employee Counseling because I felt like I was being treated unfairly and he said "I'm done with you just Click out and leave" that made me feel so bad that I started tearing up and walked out and went home. Lincoln Stouder, you are a...

Was not very customer friendly at all. Horrible experience. Usually we go to this one even though we live next to the Westheimer location an go to that one most the time. Never had any problems like this until now.

I understand it was close to closing an they were cleaning up. But when you have customers at the front waiting to be helped with the tickets so the kids can get a prize, at least acknowledge them. We stood there while the lady walked back an forth an was cleaning in front of us but not saying anything nor trying to help. We stood there until a huge group of people came up behind us. Then she puts her broom down an holds her hand out. Didn't even speak. Smh. I handed her one of our cards to see how many points we had. My husband then had 2 other cards to add. When he handed her his cards she through the card on the table after scanning it, huffed, told us our amount an walked away to start cleaning again. At that point I was done with the attitude. I told my husband don't get anything let's go. I don't wanna deal with no attitude. I walked back to our table to gather our things an spoke to my father in law about how we're are not gonna get anything for the kids an save their points because the lady had an attitude an acted like she didn't wanna help us. That upset him after dealing with her earlier for not putting the order in an giving us the correct buzzer (we had 8 when we were supposed to have buzzer 9). Mess up on her part for giving us the wrong buzzer number an for not putting our order through. He had asked to speak to the manager an her whole attitude changed. She apologized an said she wasn't giving attitude an was just trying to explain herself. Definitely not worth it for the money we paid also ($60). Two pizzas with Fries an 4 drinks

Long story short we left as unhappy customers. Maybe don't hire people with an attitude or demeanor as if they are "bothered".

Chuck E. Cheese was probably the most lively one there.

Lady that helps us was Sherilyn. Needs some training on how to deal with customers. Very ugly attitude an god don't like ugly. Smh. I hope she works on that. She will come across someone one day who isn't the one to be playin with 🤣 an we gonna see Sherilyn on one of those videos.

Side note: kids did enjoy their time except they were unhappy about waiting longer for their pizza an not leaving with a prize. All because of...

Worse experience of my life. Booked a party for my sons first birthday. I got there early to set up (got no help doing so the girl stood there looking lost) and order extra food. 2 hours later (party almost over) my food never came though I periodically asked for it and kept being told it was on the way. The kids food that they brought was super cold and the drinks were watered down because they were brought early (yet they couldn't bring the food that I ordered smh) Once the party was over, still no food! Asked the manager (I believe her name was Tia- young black girl) she got very rude and told me just like I paid a deposit, others did too (what does that have to do with me not getting my food that was ordered well in advace!? I told her after all this time, I could have gotten back there and made it faster myself! It was on my bill, but never came to my table) they told me the kitchen was backed up (no excuse since the food was ordered 2 hours prior) then they had the nerve to call the police on my guests and I because they wants us to leave because she said someone threatened her. How could someone threaten you when you were not even at the table any more??? Lies! Yet all this and still, I haven't gotten my food. By this time its about 30 past party time so its been 3 hours since I ordered) and to top it off, once I got outside they had the nevrves to come get me and ask me to pay a tab! Are they serious? You ask a person to leave (escorted out by police at a party for a 1 year old in front of family and friends) after you did not do your job or render the service that was requested well in advance. I have never been so mad, hurt, humiliated, or disgusted in my entire life. I have 3 children and they love chuck e cheese so we have had 5 parties at this very location and never in all my years have I had to go through this. Worse customer service I have ever seen. I will never ever return for any reason to spend my money at this location again! Totally understand...