IHOP — Restaurant in Fresno

I came to the Ihop as it was already my last option to eat because I have had bad experiences here before but hey thought I give it another try. Low behold it was the worst and after being seated no one came to our table. We sit for about 5 minutes and this server came over cleaning off the table next to us. I ask her was she our server she said no and I didn’t realize they had gave me a table. But wow! You see us just sitting here. Finally she say I will take your drink order and go find out who your server is. Well she came back as our server and took our order. Basically just wasn’t friendly at all quite frank she act like we was a bother. If you don’t like your job quit nobody ask you to work there. Then if all food came out and I was given someone else’s order. Ha everything was a joke I guess. No apology or anything. Brings out the correct food and then someone come out with the check a totally different server as if we were being rushed out. Didn’t get that fast service when we got there but rushing us to pay. The unprofessional rude person brought our ticket didn’t ask if we needed a to go or anything just walk away. I had to go find someone to get us a to go and I ask for the manager and they tell me oh she busy. I said ok find Them as I get up here come the same lady that brought out the wrong food to tell me that she was the manager. The entire process was embarrassing and distasteful to me and my family. As a person who been in the hospitality field for over 20plus years know how a person is supposed to be treated. No apology or anything but what is it that you like for me to do. A apology would have been nice but instead I guess she thought I was looking for something free. It is the little things that matter not everyone is looking for a free hand out. My family was not happy at all that our perfect morning turned into a disaster. I would hope that a manager will reach out because the manager you have there ruining your establishment is horrible and I will...

Me and my friend went today we was seated at 5:32pm. We waited for our server to show up he did not show up to take our order until 5:46pm. It turned out to be the young guy that seated us. He never introduced himself he just simply said "oh yall ready" and that was after disappearing for 14 minutes. We than ordered out food. Here is where I should add we were the only people in the restaurant. We then watched as our food sit in the window ready to be served for 8 minutes our server no where to be found. He only popped back up once a family of 4 and a to go order came in the door. We than had to wait for him to sit the family and server the to go orders before we got our food and while serving us he coughed on my friend food. Here I should add we never got asked for a refill or asked if everything was good we were never checked on by our server he was nowhere to be found. It was until the family of four started asking for a server is when we seen him again and still no check in with our table. Once he served the family he was gone again. Me and my friend finished our food and sat with out empty dishes piled up waiting for the check. We both had to get up after 20 minutes of waiting to ask the kitchen staff if they knew where our server was. After that he showed up and again said "oh u ready". We said yes and I then asked if there was a manager on duty he never responded walked off than came back printed out our check and waited for us to pay and gave us our receipt and walked off to God knows where. No manager showed up and I found his name on our receipt. The whole meal we never knew his name. His name is Kayleb W. This was the worst experience I have ever had at this location. I always have a great experience but because of today I do not think I will be back. I don't know what type of training this young man has had be he need to be trained again because for the place to be empty it was no reason service could not have...

I arrived around 12:30pm on a non-holiday Monday, the day after the Super Bowl. There was no host nor hostess at the stand when I arrived, and I waited for about five minutes before someone showed up to seat me. I was finally seated near the emergency exit in a booth where the backrest was coming off of one of the hinges. (I spotted another booth with this issue, too.) The hostess placed the menus on the table, but she didn't inform me that the table still needed to be cleaned when she seated me. The busboy came and began cleaning it while I was looking at the menu as it lay on the table. I had an excellent view of the kitchen floor which was in serious need of sweeping. When a smiling waitress arrived to take my order, I asked if I could move to another table. She was at a loss for words, so I seated myself at a different table. I had seen the waiter for my new table before I moved to it, but then he didn't reappear for about 10 minutes after I sat in his station. I watched the busboy slowly but steadily bus about four tables while I waited. I would have left, but I was really hungry and had been looking forward to trying their crepes for the first time ever since the night before. The waiter apologized for the delay when he returned and said that they had just been "slammed." He took my order and allowed me to substitute the peach topping for the strawberry one on the Strawberries and Cream Crepes. My meal was very good, so I'm glad I toughed it out. I don't know...maybe a couple of people were out "sick" after the Super Bowl festivities in Houston on the night before. Service could have been much better. I hope management addresses this. Thank goodness the crepes were...