Marble Slab Creamery — Restaurant in Texas

I went in today around 3:45pm and ordered an ice cream cone, I asked that my cone be made separately from the other person that ordered the same toppings. The young lady with the glasses was going to do that, but the short heavier girl told her to mix them both together. I said I wanted them mixed separately and the heavier girl put the ice cream on top of the other person's ice cream anyway. That was so rude of her to do that when I AM THE CUSTOMER & I requested my ice cream to not be mixed with the other customers ice cream. After I was handed my order I brought it to the heavier girl's attention and she gave me attitude saying she didn't hear me. If that were the case then she should have been more apologetic in her response instead of having an attitude. I left the shop & called to speak with the manager, the heavier girl answered the phone and told me should couldn't give out that information. I've NEVER heard of a business not being able to issue out a manager's name. She knew it was me calling and refused to give me that info. I do not appreciate the poor service especially when I'm spending MY HARD EARNED MONEY. No worries, I will NOT patronize this Marble Slab again since the employees do not listen to the request of...

Very bad customer service here. Stopped by to get some ice cream with family since my brother is buying a house close by and I wish I would have kept on driving. Young ladies here need training. When my brother asked if he could have the same like the lady in front of him the girl working looked at their ice cream and asked what is that and my brother said I don’t know and she then responded well I don’t know either and just stared at him. My brother asked again so you don’t know what that is and she said no. So he orders a banana split and then told her she could have easily asked what kind of ice cream it was and she didn’t respond just completely ignored him. Then it was my turn to order and she was just really rude so much so that I said you know, forget about it. I don’t want anything. Her response, no problem. I tried ordering for my daughter and they were out of strawberry ice cream! Really! Anyways, get someone with good customer...

I visited on 6/16/25 and I was the only customer. I informed her what I’ve cream I wanted and that I wanted toppings. She did NOT scrape the surface like they usually do. Then she proceeded to put my toppings down before getting my ice cream. I had two other toppings and brownies. She did not crush them up at all. (Pics included) I also asked are the toppings unlimited and she replied yes. All the while trying to rush everything in the container. I informed her that I wanted more sprinkles on top. She said it would not fit. I had to inform her I didn’t need a lid. She said oh I didn’t know that. I then tell her you were trying to shove everything in there after I already told you I wanted more toppings. I gave them one star on the review in store and now on here. We spend money and all we want in return is proper service. MARBLE SLAB PEARLAND...